Field Support Analyst

CBRE Asia Pacific; Makati; Hybrid; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Government Mandated Benefits

Hybrid Work Setup

Paid Leaves (15 SL and 15 VL annually)

HMO with up to three free dependents (

Life Insurance

Annual Performance Bonus

Job summary

CBRE Asia Pacific is seeking a Field Support Technician to serve as the front line of IT operations, delivering Level 2 support for hardware, software, AV/VC systems, and network connectivity. You will manage incidents, perform system installations, and act as a bridge to Level 3 teams.

This role emphasizes problem-solving, independent work, and a strong user-experience focus. You will support end-users across deskside and remote environments, maintain server room environments, and contribute to

Qualifications

• Minimum 3 years of end-user support in Windows environments and MS365.
• Experience with Active Directory.
• Experience with video conferencing (Zoom and Teams).
• Experience in server room management and structured cabling.
• Prior use of ServiceNow is highly preferred.
• Ability to work independently as well as in a team.
• Proficient in written and verbal English.
• Clear reporting of technical issues or escalations to Level 3 support teams or management.
• Awareness of sensitive situations and the ability to respond effectively.
• Proactive mindset to identify and recommend improvements.

Responsibilities

• Deliver prompt, efficient IT support to end-users (deskside and remote) for hardware, software, AV/VC systems, and network connectivity.
• Manage incidents and requests, troubleshoot and resolve issues to minimize downtime.
• Perform installations, configurations, and maintenance of systems, including reimaging laptops, peripherals, and server room upkeep.
• Provide support for mobile devices, cloud printing, and structured cabling.
• Set up user accounts, permissions, and access per security protocols.
• Assist with procurement, inventory management, and disposal of IT hardware.
• Maintain accurate incident records; collaborate with Level 3 teams; contribute to user guides and training materials.
• Stay current on technology trends and propose infrastructure/process improvements.

Skills

Windows OS

MS365

Active Directory

Video Conferencing (Zoom/Teams)

ServiceNow

End-user support

English communication

Reporting to Level 3

Stakeholder management

Independent & team work

Tools

Server room maintenance

Structured cabling

Job description

About the Role:

As a Field Support Technician at CBRE Business Services Organization (BSO), you are the front line of our IT operations. You will provide critical Level 2 technical support, ensuring our teams have the systems, software, and hardware they need to drive our business forward. You will be responsible for maintaining our technological infrastructure, assisting with system installations, and acting as a technical bridge between end-users and our Level 3 support teams. You will thrive in this role if you are a problem-solver who excels in high-pressure environments and is dedicated to providing an exceptional user experience.

What You'll Do:

• Deliver prompt, efficient, and courteous IT support to end-users (deskside and remote) regarding hardware, software, AV/VC systems, and network connectivity.
• Manage incident and request tickets, troubleshooting and resolving issues promptly to minimize operational downtime.
• Perform installations, configurations, and maintenance of systems, including reimaging laptops, managing peripherals, and maintaining server room environments.
• Provide support for mobile devices, cloud printing, and structured cabling.
• Set up and manage user accounts, permissions, and access rights in accordance with security protocols.
• Assist with the procurement, inventory management, and responsible disposal of IT hardware.
• Maintain accurate records of incidents and solutions; collaborate with Level 3 teams for complex issues; and contribute to user guides and training materials.
• Stay current on technology trends and proactively recommend improvements to our IT infrastructure and processes

What You'll Need:

• Minimum 3-year experience in providing end users support in Windows environment and MS365 (Office, Teams, OneDrive, Sharepoint).
• Working experience in Active Directory
• Video Conferencing troubleshooting including Zoom and Teams.
• Managing and maintaining server room and structured cabling.
• Prior use of ServiceNow is highly preferred.
• Must have the ability to work independently as well as in a team.
• Proficient in written and verbal communication skills in English.
• Clear and concise reporting of technical errors or escalations to level 3 support teams or management.
• Awareness of sensitive situations and the ability to respond effectively.
• Creation and maintenance of working relationships with stakeholders.
• A proactive mindset to identify and recommend improvements.

Company Perks and Benefits:

• Government Mandated Benefits
• Hybrid Work Setup
• Paid Leaves (15 SL and 15 VL annually)
• HMO with up to three free dependents (Day 1)
• Life Insurance
• Annual Performance Bonus

Why CBRE Business Services Organization (BSO):

When you join CBRE Business Services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.

At CBRE- Business services Organization (BSO), Our ambition is for growth plan creating the space for dynamic colleagues to build a non-linear career path.

CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

CBRE Business Services Organization (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.