Field Service Technician (Mexico)

ProducePay; Mexico; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Stock options

Flexible work schedule

Retirement plan match

Unlimited PTO

Work with a dynamic and growing team

Job summary

AssetWatch, a remote-first company, seeks a Field Service Technician to install, test, and service our Condition Based Monitoring solutions at client sites in Mexico. You will travel regionally, sometimes overnight, to deliver expert support and ensure customer satisfaction, while maintaining records and inventory.

The role requires hands-on use of tools, knowledge of industrial equipment, and strong communication. Fluency in English is preferred, and OSHA certifications are a plus.

Qualifications

• Ability to operate in confined industrial settings with PPE.
• Willing to travel up to 70% regionally and locally, including overnight travel.
• On-site technical support to ensure customer satisfaction and troubleshooting.
• Maintains installation and field service records and inventory control.
• Strong written and verbal communication skills.
• Fluency in English; other languages are a plus.

Responsibilities

• Install, test, and service AssetWatch Condition Based Monitoring solutions at client sites.
• Travel up to 70% regionally and locally, with overnight stays as needed.
• Provide on-site technical support, troubleshooting and repair of installations.
• Maintain installation records and manage service tools and inventory.
• Communicate professionally with customers and collaborate with teams.

Skills

Hand tools

Air tools

Industrial equipment knowledge

Industrial networking

English fluency

OSHA training

Tools

PPE awareness

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Field Service Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.

What’s the Opportunity

• Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
• Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
• Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
• Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
• Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
• Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
• Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
• Collaborates well within teams and translates leadership vision into daily operational support.
• Embraces accountability, behaves ethically, and takes responsibility for work goals.
• Possesses strong written and verbal communication skills.

This role is located in Mexico.

Qualifications

• Experience with hand tools, air tools, and large, specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment.
• General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
• Fluency in English; other languages are a plus. #LI-REMOTE

Preferred Qualifications

• 1+ years of experience in the field service industry desired
• Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.
• OSHA 10; OSHA 30 preferred - can be obtained upon hiring.

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.