Field Service Engineer

Comfac Global Group Inc.; Mandaluyong; On-site; PHP 350,000 - 550,000; Full time

Job summary

Comfac Global Group Inc. is seeking a Field Services Engineer to carry out on-call service and/or repair activities, including preventive maintenance for all company-supplied equipment.

You will conduct start-up, testing, and commissioning and provide end-user technical training. The role requires 1–2 years of field service experience in electrical/electronic systems, with hands-on work on UPS, AVR, line conditioners, and transformers.

Qualifications

• 1–2 years field service experience in electrical/electronic equipment maintenance.
• Experience with UPS, AVR, line conditioners, transformers, and electrical panels.
• Graduate of Electrical Engineering or Electronics & Communications.

Responsibilities

• Provide first-level technical support and maintenance using standardized procedures.
• Diagnose issues and provide solutions via phone, on-site, or email communications.
• Rotate on-call duties to sustain 24/7 service support and travel as required.
• Manage service improvement projects and coordinate with technical support for training.
• Oversee change, incident and problem processes across multiple application areas.

Skills

Leadership

Communication

Problem solving

Team player

Customer service

Education

Electrical Engineering / Electronics & Communications

Job description

Job description

The Field Services Engineer carry out on call service and/or repair activities including preventive maintenance to all supplied equipment by the company. The Field Service Engineer conducts start-up, testing and commissioning including end-user technical training. He also conducts power point product presentation to client and co-employees.

SPECIFIC DUTIES AND RESPONSIBILITIES

• 1. To assist and provide first-level technical support and/or maintenance of all electrical/electronic products (Small to Large System) to our valued customers and services using standardized procedures and proper care for issued and/or available tools at all times.
• 2. Provide customer satisfaction by effectively handling customer queries and/or problems through diagnosis and providing of solutions for technical and service issues (Phone Support and/or On-site, Email Communications)
• 3. Rotating on call duty responsibility including issued tools and/or equipment to sustain 24 by 7 by 365 days service support (Mobile Phone, Test equipment, etc.) and travel requirements.
• 4. Project management for service improvement projects and working closely with the technical support group to provide continuing training and best practices.
• 5. Process ownership role (Change, Incident, Problem) across multiple application areas.
• 6. Conducts Corrective and Preventive maintenance in accordance with the terms and conditions stated in the agreement without delay.
• 7. Project support roles for client implementation, site survey, site preparation
• 8. Strong leadership, communication and problem solving skills for technical and processes related issues maximizing customer satisfaction by identifying the needs and providing solutions.
• 9. Must be a team player and able to build strong relationships with multiple organizations having a thorough knowledge of the product/s and interact with utmost regard for professionalism, empathy, understanding, etiquette, and work ethics.
• 10. Ability and willingness to motivate and support other team members.
• 11. Proactive, Results-oriented to become more cost efficient in the operation by maximizing the time in exploring new leads in GREEN services to achieve a high standard of customer satisfaction.
• 12. Agile and customer focused.
• 13. Commitment to the highest standards of business services conduct, including Accounts Receivables.

EDUCATION : Graduate of Electrical Engineer (EE) /Electronic & Communications

EXPERIENCE : At least One to Two (1-2) years of work experience in field service operation particularly on

Electrical/Electronics industry maintaining critical electrical/electronic equipment such as Un-interruptible Power Supplies (UPS), Automatic Voltage Regulator (AVR), Line Conditioners, High Voltage Switch gears, Electrical Panels and Transformers.