Field Quality Engineer: Rapid Diagnostics & Root Cause

Stellantis NV; Mexico; Hybrid; PHP 4,260,000 - 6,695,000; Full time

Job summary

Stellantis NV Field Quality Engineer is responsible for leading rapid diagnostic triage, advanced vehicle diagnostics, and root-cause identification across ICE, Hybrid, and BEV platforms. The role aims to reduce Vehicle Off Road time and improve Fixed Right First Repair performance by transforming field issues into clear corrective actions.

Engage with dealership, engineering, service, quality, and parts teams to close escalations quickly.

Qualifications

• Engineering graduate with 5+ years of automotive diagnostics or field quality experience.
• English proficiency required; strong communication with dealership and engineering teams.
• Experience with OEM diagnostic software, scan tools, data logging, and repair validation.

Responsibilities

• Lead technical triage for vehicles with complex, intermittent, repeat, or high-risk customer concerns.
• Diagnose propulsion, electrical, software, communication network, charging, drivability, and module-related issues.
• Perform structured root cause analysis using DTCs, freeze-frame data, vehicle logs, scan tool data, network traces, wiring schematics, and service history.
• Drive actions that reduce Vehicle Off Road (VOR) duration and support buyback mitigation through fast, accurate diagnosis.
• Validate repairs, software updates, calibrations, parts replacement, and post-repair performance before vehicle release.
• Collaborate with dealership, technical assistance, engineering, service, quality, and parts teams to close escalations quickly.
• Document customer condition, fault isolation steps, root cause, corrective action, and repair validation in a clear technical format.
• Identify repeat repair and field trend patterns that impact Fixed Right First Repair performance.

Skills

Advanced vehicle diagnostics

Root cause analysis

Triage discipline

Strong communication

Vehicle network knowledge

Education

Engineering degree

Associate degree

Tools

OEM diagnostic software

Scan tools

Wiring schematics

Job description

Stellantis NV Field Quality Engineer is responsible for leading rapid diagnostic triage, advanced vehicle diagnostics, and root-cause identification across ICE, Hybrid, and BEV platforms. The role aims to reduce Vehicle Off Road time and improve Fixed Right First Repair performance by transforming field issues into clear corrective actions.

Engage with dealership, engineering, service, quality, and parts teams to close escalations quickly.