Field Network Engineer – Fiber & Wireless Systems

Globe Telecom; Cagayan Valley; On-site; PHP 420,000 - 660,000; Full time

Job summary

Globe Telecom is seeking a Network Field Engineer for the CDO Area based in Malaybalay, Bukidnon. The role focuses on operations and maintenance of Wireline-Broadband, Wireless Network, Enterprise Lines and Transport Equipment including Fiber Optic and Radio Links.

Responsibilities include onsite troubleshooting, diagnostic testing, and implementing solutions per SOPs. Collaboration with Tier1/Tier2 support and vendors is expected, with adherence to SLAs and safety standards.

Qualifications

• Experience in onsite or field troubleshooting of telecom networks.
• Knowledge of access, transport core and IP technologies, switch, broadband.
• Understanding of network design, maintenance strategies and safety principles.

Responsibilities

• Performs Onsite or Field Troubleshooting and Corrective Maintenance Activities for Fault Tickets (FT)/ Incident Tickets (INC)/Problem Tickets (PRB) / Work Order(WO) and Network quality/performance issues endorsed by TIER1 Service Operations Center (DSOC-Domestic Service Operations Center and RSC-Regional Service Center)
• Performs equipment fault isolation and correction to ensure normal equipment operations by running diagnostic tests
• Performs testing and equipment calibration and troubleshooting to normalize service interruption
• Performs 1st level troubleshooting of on-site issues
• Implements technical solutions to problems as recommended by Senior Network Field Engineers or from Technical Support (TIER2)
• Provides technical support/ consultancy to other teams (e.g. vendor)
• Recommends network resiliency programs based on results of troubleshooting for submission to unit head for approval
• Escalates unresolved issues to Technical Support Team (TIER2) or other applicable team within SLA
• Activity implementation such as, but not limited to network changes rollout and parameter/configuration standardization in the form of Methods of Procedure (MOP) and Change Modification Activity Request (MAR)
• Performs installation and de-installation, commissioning and re-commissioning, and re-integration of equipment when needed
• Performs compatibility testing, Site Acceptance Testing (SAT), Intensive Site Acceptance Testing (ISAT) and User Acceptance Testing (UAT) in coordination with concerned departments
• Performs preventive maintenance of network elements based on schedule
• Monitors and gives assessment and recommendations on actual vendors’ performance and compliance to contract provisions
• Prepares and analyzes technical reports as needed (e.g turn-over/acceptance test reports)
• Updates policies and procedures manuals (PPM) of existing IN/VAS network equipment

Job description

Globe Telecom is seeking a Network Field Engineer for the CDO Area based in Malaybalay, Bukidnon. The role focuses on operations and maintenance of Wireline-Broadband, Wireless Network, Enterprise Lines and Transport Equipment including Fiber Optic and Radio Links.

Responsibilities include onsite troubleshooting, diagnostic testing, and implementing solutions per SOPs. Collaboration with Tier1/Tier2 support and vendors is expected, with adherence to SLAs and safety standards.