Field Network Engineer - Troubleshooting Fiber/Wireless

Globe Telecom, Inc.; Bukidnon; On-site; PHP 420,000 - 660,000; Full time

Job summary

Globe Telecom, Inc. is seeking an Access Network Management - Network Field Engineer based in Malaybalay, Bukidnon.

The role focuses on Operations and Maintenance of Wireline-Broadband, Wireless Network, Enterprise Lines, and Transport Equipment including Fiber Optic and Radio Links. You will perform field troubleshooting, equipment fault isolation, testing and calibration to minimize service interruptions, and provide technical support to other teams.

Qualifications

• Onsite or Field Troubleshooting and Corrective Maintenance Activities for fault/incidence/problem tickets and work orders endorsed by DSOC/RSC.
• Equipment fault isolation and correction to ensure normal operations.
• Testing and calibration to normalize service interruptions.
• 1st level troubleshooting of on-site issues.

Responsibilities

• Performs Onsite or Field Troubleshooting and Corrective Maintenance Activities for Fault Tickets (FT)/ Incident Tickets (INC)/Problem Tickets (PRB)/ Work Order (WO).
• Implements technical solutions as recommended by Senior Network Field Engineers or Technical Support (TIER2).
• Provides technical support/consultancy to other teams (e.g. vendor).
• Recommends network resiliency programs for unit head approval.
• Escalates unresolved issues to Technical Support Team (TIER2) within SLA.

Job description

Globe Telecom, Inc. is seeking an Access Network Management - Network Field Engineer based in Malaybalay, Bukidnon.

The role focuses on Operations and Maintenance of Wireline-Broadband, Wireless Network, Enterprise Lines, and Transport Equipment including Fiber Optic and Radio Links. You will perform field troubleshooting, equipment fault isolation, testing and calibration to minimize service interruptions, and provide technical support to other teams.