Field Mechanic - VISAYAS

GainStrong; Central Visayas; On-site; PHP 240,000 - 400,000; Full time

Job summary

Yamaha is seeking a role to implement and maintain global service standards for 3S Shop operations, ensuring consistent guidelines across dealers and service centers worldwide. The position gathers warranty data, educates staff on procedures, maintains service visuals and inventories, and analyzes KPIs to drive improvements and customer confidence in service quality.

It also initiates promotional events, supports service marketing efforts to engage dealers and customers, and handles additional

Responsibilities

• Implements and sets up global service standards for Yamaha 3S Shop guidelines.
• Gathers service documents and warranty judgments; updates on warranty issues.
• Initiates promotional events and service marketing activities to reach Yamaha dealers and customers, including remote areas.
• Improves customer service professionalism across Yamaha 3S Shops and develops global quality staff for inspection and maintenance services.
• Collects shop KPI data and analyzes to identify improvement points and next actions.
• Performs inventory of tools and shop supplies; ensures proper assortment and safekeeping.

Job description

Implements and set-up global standards for Yamaha 3S Shop service guidelines.

Gathers service documents, judgments of warranty claims and updates for any warranty issues and concerns.

Initiate promotional event including service marketing activities to reach Yamaha Dealers and Customers especially

remote areas.

Improves customer service by increasing the degree of professionalism to all Yamaha 3S Shop and develop higher

global quality staff that can offer inspection and maintenance services that builds customers confidence.

Performs market survey, analysis, competitors activities, and promotional event.

Issues market information (MI) to improve product development on various processes.

Educates all Yamaha 3S Shops dealers and staff on warranty procedures and service operation.

Maintains and upgrades the Service Visual Identity in the service workshop, the proper assortment quantity of tools,

Safekeeping of all shop supplies and materials; and conducts regular inventory of all tools and equipment.

Collects shops KPI and analyzes for the improvement points next action.

Performs other tasks that may be assigned by immediate superior from time to time.