Field Mechanic

Private Advertiser; Mandaue; On-site; PHP 279,000 - 502,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a Service Operations Specialist to ensure Yamaha 3S Shops adhere to global service standards and drive warranty processing and fieldwork.

The role covers promotions, market insights, staff training, and KPI analysis to improve customer experience and service quality across dealers, including remote areas.

Qualifications

• Has automotive and motorcycle technology knowledge.
• Must possess Automotive Servicing NCII or related certificates.
• Willing to travel and do fieldwork.

Responsibilities

• Ensure that Yamaha 3S Shops follow global service standards and guidelines in their daily operations.
• Review and process warranty claims, and provide updates on any warranty-related concerns.
• Plan and execute service-related promotions and marketing activities to support Yamaha dealers and reach more customers, including those in remote areas.
• Improve overall customer experience by helping 3S Shop staff become more professional and capable in delivering quality inspection and maintenance services.
• Conduct market research and analyze competitor activities to identify opportunities for improvement.
• Prepare and share market insights to support product development and service enhancements.
• Train and guide Yamaha dealers and shop staff on proper service operations and warranty procedures.
• Maintain the service workshop’s visual standards, including tools, equipment, signage, and staff uniforms.
• Manage and monitor shop supplies, tools, and equipment, including regular inventory checks.
• Collect and analyze shop performance data (KPIs) to identify areas for improvement and recommend action plans.
• Perform other tasks that may be assigned by the immediate supervisor from time to time.

Skills

Automotive & Motorcycle technology

Technical knowledge in automotive/moto

Education

Automotive Servicing NCII

Job description

Job Description:

• Ensure that Yamaha 3S Shops follow global service standards and guidelines in their daily operations.




• Review and process warranty claims, and provide updates on any warranty-related concerns.




• Plan and execute service-related promotions and marketing activities to support Yamaha dealers and reach more customers, including those in remote areas.




• Improve overall customer experience by helping 3S Shop staff become more professional and capable in delivering quality inspection and maintenance services.




• Conduct market research and analyze competitor activities to identify opportunities for improvement.




• Prepare and share market insights to support product development and service enhancements.




• Train and guide Yamaha dealers and shop staff on proper service operations and warranty procedures.




• Maintain the service workshop’s visual standards, including tools, equipment, signage, and staff uniforms.




• Manage and monitor shop supplies, tools, and equipment, including regular inventory checks.




• Collect and analyze shop performance data (KPIs) to identify areas for improvement and recommend action plans.




• Perform other tasks that may be assigned by the immediate supervisor from time to time.
  

QUALIFICATIONS:

• Has technical knowledge in Automotive and Motorcycle technology.




• Must have technical knowledge in Automotive and Motorcycle technology.




• Must possess at least Automotive Servicing NCII, and/or any related certificates.




• Preferably with experience handling warranty and repairing in the motorcycle industry.




• Must be willing to travel and do fieldwork in different areas.