Field Collections Specialist – Motorcycle Driver

WeSupport Incorporated; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

WeSupport Incorporated in the Philippines is seeking a Field Collector-PH to perform field collection on delinquent loan accounts and support telephony as needed. The role includes locating clients with outdated contact information and negotiating payments.

The ideal candidate has 1-4 years of relevant experience (fresh graduates welcome), a valid motorcycle license, and proficiency in Excel and Word. Strong negotiation, communication skills, integrity, and adaptability are essential.

Qualifications

• 1-4 years of work experience; fresh candidates welcome
• At least 2 year-college education or Senior High Graduate
• Driver’s license for 2-wheel units; 4-wheel eligibility is a plus
• Experience in loan collection or customer service or credit-background investigation
• Experience collecting consumer loans (credit card, personal loan, etc.)
• Proficient in Excel and Word
• Good negotiation and customer-service skills
• Good oral and written communication
• Result-oriented and a team player
• Proactive and flexible to changes
• Values integrity at work
• Decision maker
• Trustworthy
• Owns a motorcycle and can drive all types of motorcycle; 4-wheel driving is a plus

Responsibilities

• Performs field visitation/collection on delinquent accounts and negotiate for immediate payments through accredited channels
• Probe and establish contacts with delinquent customers during field visitation
• Perform repossession activities for Motorsikloan and ORCR as needed with support of Field Officer or Field Supervisor
• Prepare recommendations for endorsement to other Units/Departments as escalation measures (fraud, legal endorsements, etc.)
• Provide solutions for customers’ financial problems by offering payment options per Risk Mitigation Policy
• Maintain accurate records of collection actions in the system

Skills

Excel

Word

Negotiation

Customer service

Oral communication

Written communication

Results orientation

Team player

Adaptability

Integrity

Decision making

Trustworthiness

Motorcycle driver

4-wheel driving

Education

2-year college education

Senior High Graduate

Job description

WeSupport Incorporated in the Philippines is seeking a Field Collector-PH to perform field collection on delinquent loan accounts and support telephony as needed. The role includes locating clients with outdated contact information and negotiating payments.

The ideal candidate has 1-4 years of relevant experience (fresh graduates welcome), a valid motorcycle license, and proficiency in Excel and Word. Strong negotiation, communication skills, integrity, and adaptability are essential.