Field Collection Representative (Silay)

Skyro; Silay; On-site; PHP 134,000 - 234,000; Full time

Job summary

Skyro in the Philippines is expanding its field-collection operations. The role involves pre-collection and resolution of overdue accounts, fieldwork with customers in Bacolod and Silay, and documenting all interactions and transactions in the Field Visit app.

The candidate should have a HS diploma, own a motorcycle, a valid driver’s license, and be comfortable using personal devices for work. Ability to travel and meet targets is essential.

Qualifications

• HS grad as minimum educational requirement.
• Own motorcycle and driving license.
• Willing to be assigned to Bacolod/Silay areas.
• Must have powerbank and charging cables for cellphone.
• Willing to use personal cellphone for work purposes.

Responsibilities

• Pre-collection and resolution: engage with customers to resolve past-due accounts and recommend corrective actions.
• Field work: meet customers, collect payments using POS or digital tools, document transactions, validate field findings.
• Reporting: prepare status reports on accounts, mystery shopping, fraud validation, and quality observations.
• Documentation: accurately log interactions, POS transactions, field visits, and negotiations in the Field Visit app.
• Additional responsibilities: support changing business needs and priorities.

Skills

Motorcycle owner

Driver's license

Fieldwork

Local knowledge Bacolod/Silay

Powerbank & cables

Personal cellphone use

Target oriented

Education

HS Grad

Job description

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Key Responsibilities:

Pre-Collection and Resolution

• Pursue pre-collection and resolution of past due customer accounts by engaging with customers directly.
• Make appropriate recommendations for corrective actions to resolve delinquency issues.

Field Work

• Carry out fieldwork and meet with customers who have delinquent accounts.
• Collect payments using authorized POS machines or approved digital payment tools, ensuring proper acknowledgment and documentation of transactions.
• Conduct mystery shopping and validation visits to merchants, sales agents, or retail locations to assess compliance, sales practices, and customer experience.
• Validate suspected fraudulent or non-compliant activities identified through mystery shopping tasks or field findings.
• Plan routes to optimize efficiency and ensure all field visits and appointments are completed in a timely manner.
• Printing, distribution, and verified delivery to clients of Demand letters and other needed documentation.

Reporting

• Prepare status reports of customer accounts with past due balances, including actions taken and current account status.
• Prepare reports on mystery shopping activities, fraud validation findings, and quality observations.
• Document and initiate write-offs for processing as necessary.

Documentation

• Accurately document customer interactions, POS transactions, field visits, and mystery shopping results and Anti-Fraud visits in the Field Visit mobile application.
• Maintain complete and organized records of negotiations, payment arrangements, and validation activities.

Additional Responsibilities

• Perform other roles and responsibilities as assigned to support changing business needs and priorities.

Qualifications:

• At Least HS Grad, with own motorcycle, with driver's license; familiar with places within Bacolod and Silay
• Willing to be assigned to the particular areas above
• Have Powerbank and Charging Cables for CP
• Target Oriented Person
• Willing to use personal cellphone for work purposes