FCC Operations Lead

Maybank; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Maybank is seeking an FCC Operations Lead in the Philippines to oversee day-to-day operations, including transaction monitoring, screening, AML investigations, and regulatory reporting. The role ensures compliance with prescribed programs, frameworks, and regulatory rules.

You will supervise the FCC Operations team, manage outsourcing relationships, and drive process improvements while advising internal stakeholders on FCC topics and participating in group compliance initiatives.

Qualifications

• Bachelor's degree or equivalent experience.
• AML compliance experience in the banking sector.
• Knowledge of AML, CFT and sanctions rules.
• Knowledge of banking operations, products and transactions.

Responsibilities

• Manage day-to-day FCC Operations including monitoring, screening, investigations and reporting.
• Govern outsourcing to MPI FCC Operations to meet SLAs and regulatory requirements.
• Supervise FCC Operations team productivity, attendance, training and performance reviews.
• Escalate gaps or issues and perform root-cause analysis with remediation steps.
• Develop remediation plans addressing audit findings and ensure timely implementation.
• Update policies and procedures to maintain regulatory compliance.
• Implement process and systems improvements to meet productivity and regulatory standards.
• Provide guidance to internal stakeholders on FCC Operations topics.
• Participate in Group FCC and Compliance initiatives involving FCC Operations.
• Perform other tasks as assigned.

Skills

AML/CFT knowledge

Banking operations knowledge

Regulatory compliance

Education

Bachelors degree or equivalent

Job description

The FCC Operations Lead is responsible for ensuring that the Bank’s exposure to financial crime risks are effectively managed / mitigated and the FCC Operations team is operating in accordance with the prescribed program, framework and the relevant rules and regulations.

Your Impact

A. Day to day management and oversight of the FCC Operations (i.e. transaction monitoring, transaction screening, and name screening alerts management, AML investigations, covered transaction reporting and suspicious transaction reporting) to ensure that the processes are implemented in accordance with the methodology, standards / SLA and to ensure that there are no delayed regulatory reporting

B. Governance and oversight of the functions outsourced by MPI FCC Operations to MBB and/or external service providers to ensure that SLAs are met, and ensuring that the FCC Unit is compliant with the outsourcing requirements of the Maybank Group

C. Supervision of FCC Operations team members including but not limited to productivity and performance monitoring, attendance monitoring, training, assessment of training needs, performance review and coaching

D. Timely escalation of potential and/or actual gaps, breaches or issues identified within the FCC Operations to the FCC Unit Head and providing assistance to the FCC Unit Head in completing the root-cause analysis, recommending action step and implementing preventive / corrective measures, including timely voluntary disclosure to regulators if applicable

E. Development of remediation plan to address self-identified gap as well as internal and external compliance review and audit findings and ensuring timely and effective implementation of remediation activities within the FCC Operations

F. Developing new and/or updating the existing policies, procedures and operations manuals of FCC Operations to ensure that the unit is always compliant with relevant rules and regulations

G. Continuous implementation of process and systems improvements and streamlining initiatives to ensure that both productivity and quality targets are met and systems are compliant with regulatory reporting requirements and standards

H. Providing sound advice and guidance to internal stakeholders with respect to subject matter / topics relating to FCC Operations

I. Active participation in Group FCC and Group Compliance initiatives and projects which involve FCC Operations and

J. Completing any other tasks related to the discharge of the FCC function that may be assigned from time to time

Your Profile

• Bachelor’s / University degree or equivalent experience.
• With AML Compliance experience in the Banking Sector
• Must be knowledgeable about AML, CFT and sanctions rules, regulations and industry best practice
• Must be knowledgeable about banking operations, products and transactions