Facilities Assistant cum Receptionist

JLL; Taguig; On-site; PHP 335,000 - 502,000; Full time

Job summary

JLL is seeking a Facilities Assistant cum Receptionist to be the welcoming face of our workspace and keep facilities running smoothly. This dual role blends customer service with practical facilities management, creating an environment where clients and colleagues thrive.

You will handle front-of-house operations with professionalism, coordinate maintenance requests, manage visitor access, and support health and safety initiatives, contributing to a safe, functional, and inviting office

Qualifications

• High school diploma or equivalent, with at least 1-2 years of experience in a receptionist, front desk, or administrative support role
• Strong interpersonal and communication skills with the ability to interact professionally with diverse stakeholders at all levels
• Proven ability to multitask and prioritize competing demands in a fast-paced environment while maintaining attention to detail
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience with visitor management or facilities management software is advantageous
• Basic understanding of building operations, facilities maintenance practices, and workplace health and safety principles
• Demonstrated problem-solving abilities and a proactive, customer-service-oriented mindset
• Flexibility to occasionally work outside standard business hours for events or urgent facilities matters

Responsibilities

• Greet visitors, clients, and employees with a warm, professional demeanor and manage the front desk reception area
• Handle incoming calls, emails, and inquiries, directing them appropriately and providing accurate information
• Coordinate meeting room bookings, ensure spaces are prepared and equipped for scheduled appointments, and maintain conference room standards
• Manage visitor access procedures, security protocols, and maintain accurate visitor logs in compliance with building and company policies
• Support facilities operations by coordinating maintenance requests, liaising with building management and service providers, and tracking work orders to completion
• Maintain office supplies inventory, place orders as needed, and ensure common areas remain well-stocked and organized
• Monitor and respond to facilities-related issues including lighting, HVAC, cleanliness, and equipment functionality, escalating urgent matters appropriately
• Assist with mail and courier services, including receiving, sorting, and distributing incoming deliveries and coordinating outgoing shipments
• Support workplace health and safety initiatives by conducting routine inspections, reporting hazards, and helping maintain emergency preparedness materials

Skills

Interpersonal skills

Communication

Multitasking

Prioritization

Microsoft Office

Visitor management software

Education

High school diploma or equivalent

Associate degree or facilities-related certification

Tools

IWMS/CMMS

Job description

What this job involves:

As our Facilities Assistant cum Receptionist, you'll be the welcoming face of our workspace and the hands‑on professional who keeps our facilities running smoothly. This dual role combines exceptional customer service with practical facilities management, creating an environment where both clients and colleagues can thrive. You'll manage front-of-house operations with professionalism and warmth while coordinating essential facilities tasks that keep our workplace safe, functional, and inviting. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be integral to creating that positive, collaborative environment every single day. Your ability to juggle multiple priorities, anticipate needs, and solve problems efficiently will directly contribute to the seamless operation of our office and the experience of everyone who walks through our doors.

What this job involves:

As our Facilities Assistant cum Receptionist, you'll be the welcoming face of our workspace and the hands‑on professional who keeps our facilities running smoothly. This dual role combines exceptional customer service with practical facilities management, creating an environment where both clients and colleagues can thrive. You'll manage front‑of‑house operations with professionalism and warmth while coordinating essential facilities tasks that keep our workplace safe, functional, and inviting. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be integral to creating that positive, collaborative environment every single day. Your ability to juggle multiple priorities, anticipate needs, and solve problems efficiently will directly contribute to the seamless operation of our office and the experience of everyone who walks through our doors.

What your day-to-day will look like:

• Greet visitors, clients, and employees with a warm, professional demeanor and manage the front desk reception area
• Handle incoming calls, emails, and inquiries, directing them appropriately and providing accurate information
• Coordinate meeting room bookings, ensure spaces are prepared and equipped for scheduled appointments, and maintain conference room standards
• Manage visitor access procedures, security protocols, and maintain accurate visitor logs in compliance with building and company policies
• Support facilities operations by coordinating maintenance requests, liaising with building management and service providers, and tracking work orders to completion
• Maintain office supplies inventory, place orders as needed, and ensure common areas remain well-stocked and organized
• Monitor and respond to facilities-related issues including lighting, HVAC, cleanliness, and equipment functionality, escalating urgent matters appropriately
• Assist with mail and courier services, including receiving, sorting, and distributing incoming deliveries and coordinating outgoing shipments
• Support workplace health and safety initiatives by conducting routine inspections, reporting hazards, and helping maintain emergency preparedness materials

Required qualifications:

• High school diploma or equivalent, with at least 1-2 years of experience in a receptionist, front desk, or administrative support role
• Strong interpersonal and communication skills with the ability to interact professionally with diverse stakeholders at all levels
• Proven ability to multitask and prioritize competing demands in a fast‑paced environment while maintaining attention to detail
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience with visitor management or facilities management software is advantageous
• Basic understanding of building operations, facilities maintenance practices, and workplace health and safety principles
• Demonstrated problem‑solving abilities and a proactive, customer‑service‑oriented mindset
• Flexibility to occasionally work outside standard business hours for events or urgent facilities matters

Preferred qualifications:

• Associate degree or certification in facilities management, hospitality, business administration, or a related field
• Previous experience in a corporate environment, particularly within commercial real estate or property management settings
• Familiarity with integrated workplace management systems (IWMS) or computerized maintenance management systems (CMMS)
• Knowledge of sustainability practices and experience supporting green building or workplace wellness initiatives