Executive Director for Global Banking Fraud Recovery

Testing Site - JPMC; Metro Manila; On-site; PHP 3,500,000 - 5,500,000; Full time

Job summary

Testing Site - JPMC in the Philippines seeks a Fraud Recovery Director to lead the global recoveries strategy, client experience, and remediation efforts. You will drive fraud prevention, detection, and recovery initiatives with senior leadership alignment.

The role emphasizes building an inclusive high-performance team, scaling AI/ML and automation, and delivering clear fraud communications with stakeholders across regions.

Qualifications

• Extensive experience leading fraud management or recovery programs.

Responsibilities

• Own global strategy and execution for Recoveries; serve as site leader for Fraud Client Experience in the Philippines.

Skills

Executive leadership

Fraud domain knowledge

Strategic thinking

Team management

Stakeholder management

Communication skills

AI/ML proficiency

MS Office

Tools

MS Office Suite

Job description

Do you enjoy managing a dynamic client-facing team that provides best-in-class service in a fast-paced environment?

Join us as a Fraud Recovery Director and lead the charge in revolutionizing fraud prevention. This role offers a unique opportunity to drive innovation and make a significant impact on our clients and the firm. You'll enhance your leadership skills while collaborating with a dynamic team dedicated to excellence and client satisfaction. At our company, you'll find ample opportunities for career growth and mobility, empowering you to shape your future. Be part of a forward-thinking organization that values your expertise and fosters a culture of continuous improvement.

As a Fraud Recoveries Director on our Fraud Management team, you will ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations.

Job responsibilities:

• Own global strategy and execution for Recoveries within GS Admin Fraud, plus serve as site leader for Fraud Client Experience in the Philippines; decisions shape policy, controls, funding, and multi region operations.
• Sit in the Senior Leadership Team of the Global Banking Operations in the Philippines
• Set the multi year operating model, standards, and KPIs for fraud validation and client communications; drive convergence of regional processes while balancing loss reduction, speed, and experience.
• Employ strategic thinking to create and implement effective fraud prevention strategies, utilizing systems thinking and data analysis to identify patterns and anomalies.
• Lead the AI/ML and automation agenda end to end—from problem framing to deployment and monitoring—to drive higher Recoveries and lower unit costs.
• Build leadership bench strength and an inclusive, high-performance culture; mentor managers, with clear succession and skills aligned to AI-enabled operations.
• Craft clear and concise fraud recoveries reports, using strong communication skills to ensure timely and accurate information dissemination.
• Evaluate and refine fraud management processes continuously, adapting to emerging threats and trends while managing efficient workflows and task delegation.

Required qualifications, capabilities, and skills:

• Excellent employee management skill and ability to partner with business stakeholders across the organizations.
• High level of inter-personal effectiveness to manage key stakeholders and client interactions.
• Proven track record of leadership, setting and achieving targets, delivering best-in-class client service.
• Demonstrated ability to contribute to strategic business initiatives.
• Proficient in Microsoft Office applications.
• Must possess excellent written and oral executive-level communications skills.
• Strategic thinking to develop and implement effective fraud prevention and detection strategies, utilizing systems thinking and data analysis.
• Proficiency in leveraging artificial intelligence and automation to enhance fraud detection capabilities and optimize AI and machine learning models.
• Expertise in mentoring and coaching to build team members' skills in fraud prevention and investigation, fostering a collaborative environment.
• Strong communication skills for crafting clear and concise fraud alerts and reports, ensuring timely and accurate information dissemination.
• Ability to evaluate and refine fraud management processes continuously, adapting to emerging threats and trends while managing efficient workflows.

Preferred qualifications, capabilities, and skills:

• Strategic thinking to develop and implement effective fraud prevention and detection strategies, utilizing systems thinking and data analysis.
• Proficiency in leveraging artificial intelligence and automation to enhance fraud detection capabilities and optimize AI and machine learning models.
• Expertise in mentoring and coaching to build team members' skills in fraud prevention and investigation, fostering a collaborative environment.
• Strong communication skills for crafting clear and concise fraud alerts and reports, ensuring timely and accurate information dissemination.
• Ability to evaluate and refine fraud management processes continuously, adapting to emerging threats and trends while managing efficient workflow