Executive Director, Enterprise Service Delivery

SupportNinja; Pampanga; Híbrido; PHP 3.200.000 - 5.200.000; Jornada completa

Descripción de la vacante

SupportNinja is seeking a Director, Service Delivery to lead multi-client operations from Clark, Pampanga. The role drives executive leadership across delivery performance, governance, and strategic initiatives to optimize financial outcomes.

You will own enterprise-level KPIs/SLAs, guide Associate Directors, and partner with client executives to manage risk and performance. The position emphasizes scalable, autonomous leadership in a high-visibility environment.

Formación

• Experience leading multi-layer executive leadership structures across large portfolios.
• Advanced mastery of service delivery metrics and financial performance.
• Experience managing enterprise client relationships with executive stakeholders.
• Demonstrated ability to design and scale global or multi-site operations.

Responsabilidades

• Own service delivery performance across all assigned programs and lead senior operational leaders.
• Develop and execute organization-wide service delivery strategy and operating model.
• Oversee capacity planning, scalability design, and governance of processes and performance frameworks.
• Partner with clients at executive level and manage escalation for risk and contractual issues.
• Provide financial oversight including forecasting, budgeting, margin management and cost optimization.

Conocimientos

Executive leadership

Service delivery

Client management

KPIs SLAs

Financial acumen

Risk management

Stakeholder mgmt

Governance

Automation

Global ops

Educación

Bachelor's degree

Descripción del empleo

SupportNinja is seeking a Director, Service Delivery to lead multi-client operations from Clark, Pampanga. The role drives executive leadership across delivery performance, governance, and strategic initiatives to optimize financial outcomes.

You will own enterprise-level KPIs/SLAs, guide Associate Directors, and partner with client executives to manage risk and performance. The position emphasizes scalable, autonomous leadership in a high-visibility environment.