Events Manager

Shangri-La's Boracay Resort & Spa; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Edsa Shangri-La Manila is seeking an Events Manager to lead local events and collaborate with hotel staff to deliver exceptional guest experiences. The role requires creativity, strong organizational skills, and a passion for sales and marketing in a luxury hospitality setting.

You will manage event planning, execution, and post-event analysis, while driving service excellence and guest satisfaction in a dynamic Ortigas center hotel environment.

Qualifications

• Experience in events management, preferably in the hospitality sector.
• Strong organizational and project management abilities.
• Excellent communication and guest-relations skills.

Responsibilities

• Take responsibility for managing local events end-to-end.
• Collaborate with hotel staff to ensure high-quality guest service.
• Develop innovative event ideas and resolve recurring issues.
• Engage with guests to enhance service and guest satisfaction.
• Supervise and motivate the events team to meet service and revenue goals.
• Create exceptional experiences for our guests.

Skills

Sales & Marketing

Creative thinking

Organised

5-star hotel experience

Leadership & mentorship

People interaction

Fluent English

Interpersonal skills

Attention to detail

Industry trend awareness

Change management

Communication skills

Job description

Edsa Shangri-La Manila

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.

We are looking for Events Manager

As Events Manager, we rely on you to:

• Take responsibility in managing all local events


• Work closely with all hotel staff to ensure every guest receives high-quality service


• Work with the team to come up with new ideas and solve any recurring issues


• Engage with guests and always look for ways to enhance the service


• Supervise and motivate the team to meet service and revenue goals


• Create an exceptional experience for our guests

We are looking for someone who:

• Has a passion for Sales and Marketing


• Thinks outside the box


• Enjoys being creative


• Must be organised


• Must have experience from a 5* hotel


• Must be a friendly, helpful and trustworthy leader


• Enjoys interacting with people


• Communicates and writes with fluency in English (as well as the local language)


• Is detail-oriented, creative and has the ability to drive change


• Always kept up-to-date with latest industry trends and market practices


• Enjoys being challenged


• Has strong interpersonal skills