Escalations Coordinator II (Sales Operations)

Vertiv

Mandaluyong

On-site

PHP 360,000 - 540,000

Full time

11 days ago

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Job summary

Vertiv in Manila, Philippines is seeking a detail-oriented Escalation Administrator to support escalation management across manufacturing and logistics teams. You will maintain the escalation tracker, prepare updates, and ensure timely communication with internal stakeholders.

The role requires strong organizational skills, proficiency in Word and Excel, and the ability to multitask under pressure. A degree in Engineering or Business with exposure to sales/quotations is preferred, and you will

Qualifications

2 years minimum exposure in a Sales/Quotation support role ideally within a Manufacturing/Engineering setting with experience gained in liaison with Contractors or Consulting Engineers.
Hold a related HND/Degree in Engineering/Business coupled with 1 year’s exposure in a Sales / Quotations support role, ideally within a Manufacturing/Engineering setting with experience gained in liaison with Contractors or Consulting Engineers.

Responsibilities

Escalation Administration & Tracker Management: assist with notes, status updates, timelines, assign action owners in the escalation tracker.
Support Escalation Managers: track and organize escalation requests, prepare and share escalation summaries, updates or follow-up emails.
Stakeholder Coordination: follow up with manufacturing plants and internal teams to gather updates, escalate delays or risks, maintain clear communication.
Reporting & Documentation: assist in preparing weekly/monthly escalation status reports, document root causes and resolution outcomes, support process improvements.

Skills

Sales support

Quotations support

Coordination

MS Word & Excel

Time management

Teamwork

Education

HND/ Degree in Engineering/Business

Tools

MS Word

MS Excel

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customercentric thinking, setting the foundation for an action-focused culture.
Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Responsibilities:

Escalation Administration & Tracker Management
- Assist with detailed notes, status updates, timelines, and assign action owners as needed in the escalation tracker.
- Respond to and manage the escalation tracker, ensure each escalation is acknowledged and updated with current notes.
Support Escalation Managers
- Provide administrative assistance by tracking and organizing escalation requests.
- Prepare and share escalation summaries, updates, or follow-up request emails on behalf of escalation managers.
- Ensure data accuracy for customer updates.
Stakeholder Coordination
- Follow up as needed with manufacturing plants and internal teams (Planning, Logistics, Quality, Supply Chain) to gather updates or resolution information.
- Escalate delays or risks to escalation managers when timely action is required.
- Maintain clear communication between teams.
Reporting & Documentation
- Assist in preparing weekly/monthly escalation status reports.
- Document root causes and resolution outcomes for record-keeping and trend reporting.
- Support basic process improvements by identifying recurring cases or bottlenecks.

Qualifications:

2 years minimum exposure in a Sales/Quotation support role ideally within a Manufacturing/Engineering setting with experience gained in liaison with Contractors or Consulting Engineers.
Hold a related HND/Degree in Engineering/Business coupled with 1 year’s exposure in a Sales / Quotations support role, ideally within a Manufacturing/Engineering setting with experience gained in liaison with Contractors or Consulting Engineers.
Efficiently organize and manage multiple priorities.
Possess computer proficiency including familiarity with Microsoft Word and Excel.
Display a proactive flexible approach to working within a team environment.
Previous experience in an Electrical Contracting / Engineering/ Estimating background environment though preferable is not essential.
Excellent attention to detail and accuracy.
Logical and Methodical approach to role
Excellent time management and organization skills
Able to work under pressure, prioritizing workload to meet tight deadlines.
Be able to work independently and as part of a team.