Senior Maintenance & Operations Manager (Cluster Lead)
The Senior Maintenance & Operations Manager (Cluster Lead) is responsible for leading Integrated Facilities Management (IFM) operations across a regional portfolio of manufacturing sites in China, Philippines, India, and Japan. This role provides strategic and operational leadership for engineering maintenance, facilities operations, vendor management, compliance, workplace services, and client engagement, ensuring consistent service delivery and operational excellence across the cluster.
The Cluster Lead will oversee site-based Facilities Managers and Engineering Leads, driving standardization, governance, service performance, and continuous improvement while ensuring alignment with business objectives and client expectations.
Key Responsibilities:
Regional Operations Leadership
- Lead end-to-end IFM service delivery across multiple sites within China, Philippines, India, and Japan.
- Drive consistency in operational processes, governance frameworks, maintenance programs, and service standards across the cluster.
- Monitor and improve site performance against established KPIs, SLAs, compliance requirements, and client expectations.
- Act as the primary escalation point for operational issues impacting business continuity and service delivery.
Engineering & Maintenance Management
- Provide technical leadership and oversight for mechanical, electrical, building systems, and critical infrastructure operations.
- Ensure effective execution of preventive, predictive, and corrective maintenance programs across all locations.
- Drive asset reliability, operational uptime, and risk mitigation strategies for manufacturing facilities.
- Support capital projects, lifecycle planning, energy management, and sustainability initiatives.
People Leadership
- Lead and develop multi-disciplinary teams across multiple countries, including Facilities Managers, Engineering Managers, and site operations teams.
- Establish performance objectives, succession plans, and capability-building programs to strengthen regional talent.
- Foster a culture focused on safety, accountability, continuous improvement, and customer service excellence.
Client & Stakeholder Management
- Serve as the primary regional contact for facilities operations and service delivery.
- Build and maintain strong relationships with regional and site-level stakeholders.
- Lead governance reviews, business updates, and strategic planning discussions.
- Partner with client leadership to identify opportunities for operational improvement and value creation.
Vendor & Financial Management
- Manage regional vendor performance, contract compliance, and service partner governance.
- Oversee annual budgeting, forecasting, financial reporting, and cost optimization initiatives across the cluster.
- Drive procurement strategies and identify productivity improvements and cost-saving opportunities.
Compliance, Risk & Safety
- Ensure compliance with local regulations, corporate policies, and client requirements across all countries.
- Lead health, safety, environmental, and risk management programs.
- Maintain robust business continuity, emergency preparedness, and audit readiness programs across the region.
Qualifications:
- Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or a related Engineering discipline.
- Professional Engineering registration or industry-recognized certifications preferred.
- 10+ years of experience in Facilities Management, Engineering Operations, or Maintenance Leadership.
- Strong background in Integrated Facilities Management (IFM) with responsibility for end-to-end service delivery.
- Demonstrated experience managing multi-site and multi-country operations, preferably across APAC.
- Proven leadership experience managing geographically dispersed teams and multiple stakeholders.
- Experience supporting manufacturing, industrial, or mission-critical environments with high uptime requirements.
- Semiconductor, electronics, cleanroom, or high-tech manufacturing industry experience.
- Familiarity with HVAC, clean air systems, process utilities, wastewater treatment systems, and critical facility infrastructure.
- Experience working within complex regional matrix organizations.