Entry-Level Customer Experience Associate (Onsite)

Carelink Health Care Services Company; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare services provider in Quezon City is seeking a customer service representative to assist consumers with queries and complaints. The role includes responding to client problems, providing product information, and collaborating with sales staff to enhance client support strategies. No educational requirements are necessary, making this a great opportunity for fresh graduates. The position requires 8 hours of work per day across 5 days, and is onsite.

Qualifications

• Education not required.
• Fresh graduates are welcome to apply.

Responsibilities

• Responsible for assisting consumers with queries or complaints about the company's products and services.
• Responding to client problems, including complaints and refunds.
• Provide extensive descriptions of services or products.
• Collaborating with sales staff to develop strategies.
• Examining customer accounts and transactions to resolve difficulties.
• Communicating with consumers in various ways.
• Taking orders, calculating charges, and processing payments.
• Tracking customer satisfaction levels.
• Referring customers to superiors when needed.

Skills

Customer Service

Problem Solving

Back Office Support

Interpersonal Skills

Technical Skills

Digital Marketing

Call Centre

Account Management

Team Player

Job description

A healthcare services provider in Quezon City is seeking a customer service representative to assist consumers with queries and complaints. The role includes responding to client problems, providing product information, and collaborating with sales staff to enhance client support strategies. No educational requirements are necessary, making this a great opportunity for fresh graduates. The position requires 8 hours of work per day across 5 days, and is onsite.