Enterprise Relationship Manager

GoTyme Bank Corporation; Quezon City; Hybrid; PHP 900,000 - 1,600,000; Full time

Job summary

SAVii, recently acquired by GoTyme Bank, is seeking an Enterprise Relationship Manager to strengthen corporate relationships and ensure value delivery across payroll and lending services. You will manage an existing client portfolio, coordinate onboarding, and act as the primary contact for clients across multiple stakeholder levels.

Collaborate with Sales, Product, and Operations to drive product adoption, renewals, and long-term growth while maintaining governance and compliance with company

Qualifications

• Strong track record in driving and converting enterprise-level sales opportunities.
• Minimum 1 year in account management or client-facing roles.
• Experience as a sales executive or client relationship manager is a plus.
• Excellent oral and written communication, able to engage diverse stakeholders.
• Able to build relationships and influence decisions with executives.
• Organized, high-energy, results-driven, and capable of leading teams.

Responsibilities

• Serve as the primary relationship manager for assigned enterprise client accounts.
• Build and maintain long-term relationships with key client stakeholders at multiple levels.
• Manage day-to-day client interactions, meetings, follow-ups, and issue resolution.
• Monitor client satisfaction, address concerns, and manage retention risks.
• Identify cross-sell opportunities for payroll and lending services.
• Lead onboarding and launch of new client programs across partner solutions.
• Coordinate with Sales, Product, and Operations to support client success.
• Track portfolio performance, adoption metrics, and renewal activities.

Skills

Enterprise Sales

Account Management

Client Relationships

Cross-Sell

Communication

Leadership

Tools

CRM software

Job description

Job Description

About SAVii

SAVii is the leading financial wellness platform in the Philippines, dedicated to revolutionizing the employee benefits landscape. Founded in 2017, we provide 360‑degree salary‑linked wellness services that empower HR leaders to support their teams financial health.

Important Note for Applicants

SAVii was recently acquired by GoTyme Bank, the country’s fastest-growing digital bank. While this position is hosted on the GoTyme Bank career page, you are applying specifically for a role within the SAVii organization. This partnership allows us to leverage GoTyme’s banking infrastructure to further our mission of financial inclusion.

Our Culture

At SAVii, we operate under a remote‑first philosophy, prioritizing results and employee well‑being. We foster a culture of collaboration, respect, and continuous professional growth. Our environment is fast‑paced and execution‑oriented, designed for individuals who are comfortable challenging the status quo and taking ownership of their contributions.

Your Impact: Key Responsibilities

As an Enterprise Relationship Manager, you will be responsible for managing and strengthening the existing enterprise client relationships, ensuring effective portfolio management, strong client engagement, and long‑term partnerships.

You will manage an existing portfolio of corporate accounts, overseeing uptake and performance while promoting and expanding the adoption of lending and payroll services. Working closely with internal teams, you will act as the primary point of contact for clients, ensuring smooth operations, strong partnerships, and consistent value delivery to both employers and employees.

• Client Relationship & Account Management
  • Serve as the primary relationship manager for assigned enterprise client accounts.
  • Build and maintain strong, long‑term relationships with key client stakeholders at multiple levels.
  • Manage day‑to‑day client interactions, including meetings, follow‑ups, and issue resolution.
  • Monitor client satisfaction and proactively address concerns, risks to retention, and account stability
• Product Adoption & Cross‑sell
  • Proactively assess and identify opportunities to cross‑sell payroll and lending services based on client needs, readiness, and account profile.
  • Drive product adoption and usage across assigned accounts through structured cross‑sell initiatives.
  • Work with Sales, Product, and other internal teams to structure proposals and support expansion initiatives.
• Portfolio Management & Performance
  • Manage and monitor the performance and health of an assigned client portfolio.
  • Track usage trends, uptake, and key performance indicators to identify risks and improvement opportunities.
  • Handle contract renewals and ongoing account maintenance to ensure continuity and retention.
• Client Launch & Onboarding
  • Lead and coordinate the onboarding and launch of newly signed client programs across payroll, lending, and other partner solutions.
  • Act as the primary client point of contact during the launch phase, ensuring smooth implementation and timely setup.
  • Coordinate with internal stakeholders to ensure operational readiness and a seamless handover from Sales to ongoing relationship management.
• Internal Collaboration & Reporting
  • Collaborate closely with Sales, Marketing, Product, Operations, and other relevant teams to support client success.
  • Maintain accurate and up‑to‑date records in CRM and relevant tools, including stakeholder maps, engagement notes, and opportunity tracking.
  • Track and report on portfolio performance, adoption metrics, and assigned targets.
• Governance & Compliance
  • Adhere to company policies, standards, and confidentiality protocols in handling client and business information.
  • Perform additional duties as assigned to support overall client success and business objectives.

Qualifications: Skills & Experience

• Strong track record in driving and converting enterprise‑level sales opportunities
• Minimum 1 year of account management or client‑facing roles such as project management, implementation, operations management, or product management
• Experience as a sales executive or client relationship manager would be an advantage
• Strong people person and an expert in two‑way communication (oral and written)
• Ability to build relationships, influence others, and obtain results through working with others
• Organized, high‑energy, and results‑driven, capable of being a leader within the company
• Superior problem‑solving skills, ability to identify issues, root causes, and solutions
• Able to work with a diverse team
• Can talk to both top executives of multinational companies and top "old‑school" local executives of the local companies

Why Join SAVii?

Joining SAVii means contributing to a platform that directly improves the lives of thousands of employees. We offer a competitive benefits package, flexible work arrangements, and a professional environment that encourages diversity and innovation.

Commitment to Diversity & Inclusion

SAVii is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and believe that a diverse range of perspectives is essential to our success as a fintech leader.