Enterprise ITIL & Service Governance Lead

SimCorp; Manila; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid workplace model

Attractive salary and bonus scheme

Job summary

A global provider of financial technology solutions is seeking a Service Manager to lead ITIL practice governance across Group IT. This role is crucial for ensuring consistent application and continuous improvement of ITIL standards, enhancing service delivery across various domains. Candidates should have experience with ITIL practices and ITSM platforms like ServiceNow. The position supports a hybrid work model, allowing flexibility for work-life balance.

Qualifications

• Demonstrated experience implementing or governing ITIL practices.
• Ability to establish standards and governance models.
• High level of analytical proficiency with service data.

Responsibilities

• Govern and mature assigned ITIL practices across Group IT.
• Ensure consistent adoption of practices across IT domains.
• Define and drive implementation of Change Management framework.

Skills

ITIL practices

Analytical proficiency

Stakeholder persuasion

Experience with ITSM platforms

Tools

ServiceNow

Jira Service Management

Job description

A global provider of financial technology solutions is seeking a Service Manager to lead ITIL practice governance across Group IT. This role is crucial for ensuring consistent application and continuous improvement of ITIL standards, enhancing service delivery across various domains. Candidates should have experience with ITIL practices and ITSM platforms like ServiceNow. The position supports a hybrid work model, allowing flexibility for work-life balance.