Enterprise Customer Success Lead — EcoStruxure IT

Schneider Electric; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work options

Learning and development

Direct impact on customer growth

Job summary

Schneider Electric’s Enterprise Customer Success Management team is seeking an experienced Enterprise Customer Success Manager to be the trusted advisor for a select portfolio of high-value EcoStruxure IT customers across Europe. From onboarding through milestones, you’ll ensure clients achieve goals and realize maximum value from our solutions.

You’ll lead strategic reviews, identify growth opportunities, and coordinate with Licensing & Renewals to drive renewals while collaborating with

Qualifications

• Bachelor’s degree and at least 5 years’ experience in the software industry, ideally supporting enterprise clients.
• Fluent in English and comfortable operating in an international client base.
• Strong networking skills and ability to navigate complex IT environments.

Responsibilities

• Build deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization.
• Lead regular check-ins and strategic business reviews, ensuring customers meet goals and KPIs.
• Deliver tailored advice and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert.

Skills

Customer Success

Customer Orientation

Communication

Collaboration

Problem Solving

Customer Engagement

Customer Advocacy

Leadership

Education

Bachelor’s degree

Tools

Data Center Expert

IT Advisor

NetBotz

IT Expert

Job description

Schneider Electric’s Enterprise Customer Success Management team is seeking an experienced Enterprise Customer Success Manager to be the trusted advisor for a select portfolio of high-value EcoStruxure IT customers across Europe. From onboarding through milestones, you’ll ensure clients achieve goals and realize maximum value from our solutions.

You’ll lead strategic reviews, identify growth opportunities, and coordinate with Licensing & Renewals to drive renewals while collaborating with