Engineer, IAM Developer

Royal Caribbean Cruises Ltd; Pasay; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Royal Caribbean Cruises Ltd in Pasay is seeking a software engineer with focus on ServiceNow development and full-stack capabilities to join a Scrum team. You will design and customize ITSM modules, build UI with Vue.js, and implement RESTful or GraphQL endpoints across platforms, while collaborating with seniors to improve reliability.

Candidates should have experience with databases (PostgreSQL/MySQL/MongoDB), testing, and Agile tools like Jira and Confluence.

Qualifications

• Degree in Computer Science (or related field) and 2–4 years of professional software development experience.

Responsibilities

• ServiceNow Platform Development: design, configure, and customize core ServiceNow applications and ITSM modules.
• End-to-End Custom Feature Development: build client-side interfaces with Vue.js and server-side apps with Java 17+/Spring Boot or Python 3.10+/Flask, or Groovy.
• Cross-Platform API Design & Integration: design and consume RESTful or GraphQL endpoints to connect ServiceNow with backend systems.
• UI/UX Design & Prototyping: create intuitive interfaces and prototypes using design tools like Figma.
• System Analysis & Troubleshooting: investigate production bugs, analyze performance bottlenecks, and trace data anomalies across platforms.
• Jira & Agile Documentation: write clear Jira tickets with acceptance criteria and technical subtasks.
• Code Quality & Testing: implement unit tests with JUnit, Vitest, or Jest to maximize coverage.
• Software Design & Secure Coding: apply SOLID/DRY, validate inputs, manage secrets, follow OWASP standards.
• Database Management: query and design with PostgreSQL, MySQL, MongoDB, or Redis.
• Collaborative Code Management: work with monorepos and standardized workflows to ensure disruption-free releases.
• Agile Collaboration: participate in daily standups, sprint planning, backlog grooming, and retrospectives.

Skills

Analytical Thinking

Agile Mindset

Full-stack Troubleshooting

Education

Degree in Computer Science

2–4 years of professional software development

Tools

ServiceNow

Vue.js

Java 17+ / Spring Boot

Python 3.10+ / Flask

Groovy

RESTful / GraphQL

Figma

Jira

Confluence

Git

Linux

Job description

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POSITION SUMMARY

You will focus heavily on writing highly maintainable code and leveraging strong analytical skills to break down system issues across the entire stack. You will collaborate in an Agile / Scrum environment and work closely with senior engineers to level up your technical skills.

KEY RESPONSIBILITIES

• ServiceNow Platform Development: Design, configure, and customize core ServiceNow applications, IT Service Management (ITSM) modules, Service Portals, and automated workflows using Client Scripts, Business Rules, UI Actions, and Flow Designer.
• End-to-End Custom Feature Development: Write, test, and maintain robust client-side interfaces using Vue.js alongside scalable server-side systems using modern runtimes (e.g.,Java 17+ / Spring Boot, Python 3.10+ / Flask, or Groovy).
• Cross-Platform API Design & Integration: Design, document, and consume secure contract-first RESTful or GraphQL endpoints to seamlessly connect ServiceNow architectures, backend frameworks, and enterprise platforms.
• UI/UX Design & Prototyping: Design intuitive user interfaces, wireframes, and interactive prototypes using tools such as Figma, Microsoft Copilot, or similar design platforms.
• System Analysis & Troubleshooting: Apply critical analytical skills to investigate fullstack production bugs, analyze performance bottlenecks (both server-side latency and client-side layout shifts), and trace distributed data anomalies across integrated platforms.
• Jira & Agile Documentation: Analyze technical requirements and proactively write, structure, and update Jira tasks with clear descriptions, acceptance criteria, and specific technical sub-tasks for both frontend and backend tasks.
• Code Quality & Testing: Write clean, automated unit tests across the entire stack (using frameworks like JUnit for backend or Vitest/Jest for frontend) to maximize code coverage and ensure production stability.
• Software Design & Secure Coding: Apply core design principles (e.g., SOLID, DRY) and implement fundamental defense-in-depth security principles across endpoints by validating inputs, managing environment secrets, and adhering to OWASP standards.
• Database Management: Query, design, and interact with specific production storage setups including Relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Redis) databases.
• Collaborative Code Management: Cooperate on shared application configurations, monorepos, or repository linkages using standardized branching policies to guarantee disruption-free release cycles.
• Agile Collaboration: Participate actively in daily Scrum standups, sprint planning, backlog grooming, and retrospective sessions.

QUALIFICATIONS AND EDUCATION

• Analytical Thinking: Strong ability to dissect complex visual layouts, analyze database schemas, and troubleshoot logic errors systematically across the full application stack.
• Database Ecosystems: Familiarity with managing and querying specific databases like PostgreSQL, MySQL, MongoDB, or Redis.
• Testing & Design: Strong foundational understanding of automated unit testing frameworks (both backend and frontend) and fundamental software design principles (modular component architecture, separation of concerns).
• Agile Mindset & Workflow Tools: Clear experience or understanding of Agile frameworks, Scrum methodologies, and workflow tracking using Jira and Confluence to author actionable, highly descriptive tickets.
• Core Engineering: Deep familiarity with Git version control tools and clear comfort navigating standard Linux command-line environments.
• Education/Experience: Degree in Computer Science (or a related field) with 2–4 years of professional software development experience.

Preferred Skills

Stand Out from the Crowd: While the following skills are entirely optional, practical experience or deep familiarity with modern AI utilities is a massive plus and will give your application a significant competitive advantage:

• ServiceNow Certifications: Possession of ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Identity Management Exposure: Basic understanding or practical exposure to enterprise Identity Management (IDM) concepts, data mapping and system connectors.
• AI Tools & Optimization: Active use of developer tools to write, optimize, or document backend logic efficiently.
• AI Integration: Personal, academic, or professional projects utilizing modern AI APIs or building client-side chat interfaces.
• DevOps Basics: Exposure with infrastructure utilities like Jenkins (CI/CD pipelines), Nginx (reverse proxies), or Docker containers.

INTERNAL/ EXTERNAL RELATIONSHIPS

The candidate will engage with the wider GIS team as well as internal and external stakeholders to deliver optimal IAM operations.