Specialist I Collections

Copeland; Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Flexible benefits

Parental leave

Vacation & holidays

Job summary

Copeland, a global climate technologies company, is hiring for an Account Management role in Manila to handle assigned L1 customers, respond to inquiries, and ensure timely resolutions. You will coordinate with Cash Application, Customer Service, and Sales to maintain accurate records and resolve disputes, with 24-hour turnaround for statements.

The role emphasizes collaboration, data accuracy in our Business Unit tool, and back-up coverage as needed, within a culture of inclusion and

Responsibilities

• Provide excellent collection activities to assigned L1 customers
• Answer inquiries related to order, payment, invoice and disputes
• Provide proactive assistance and resolution within the assigned portfolio
• Research and analyse disputed delinquent account balances
• Provide thorough and accurate documentation to customer accounts through our communication channels
• Perform all necessary account reconciliations as required
• Maintain a turnaround time of 24 hours for the issuance of Account Statements and Release Orders
• Coordinate with Cash application team to clear aging unapplied receipts
• Work with Customer Service, Sales and other stakeholders to address and resolve customer disputes and billing issues
• On time completion of activity logs
• Timely and accurate update of information into the Business Unit tool
• Serves as back up for colleagues who are on leave and/ or manpower augmentation

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Account Management:

• Provide excellent collection activities to assigned L1 customers


• Answer inquiries related to order, payment, invoice and disputes


• Provide proactive assistance and resolution within the assigned portfolio.


• Research and analyse disputed delinquent account balances


• Provide thorough and accurate documentation to customer accounts through our communication channels


• Perform all necessary account reconciliations as required


• Maintain a turnaround time of 24 hours for the issuance of Account Statements and Release Orders.

Interdepartmental Collaboration

• Coordinate with Cash application team to clear aging unapplied receipts and ensure that all collections are properly posted


• Work with Customer Service, Sales and other stakeholders to address and resolve customer disputes and billing issues, ensuring a positive customer experience

Reporting and Data Management

• On time completion of activity logs


• Timely and accurate update of information into the Business Unit tool

Business Continuity

• Serves as back up for colleagues who are on leave and/ or manpower augmentation.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.