Encoder

Toyota Pasong Tamo, Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Toyota Pasong Tamo, Inc. is seeking a Vehicle Registration Support Staff to assist customers with queue numbers and to secure clear copies of CR/OR for registration. You will fetch customer data from the LTO main server, verify documents, and encode them into the third-party IT system.

You will also inform customers about LTMS and LTO client portal, verify MVIR requirements, and coordinate with M2 PMVIC call center. Roles include organizing queue slips and assisting cashier operations.

Responsibilities

• Gets queue number and a clear copy of Vehicle Certificate of Registration and most recent Original Receipt from the customer.
• Fetches customer details from the Land Transportation Office (LTO) main server using their copy of Certificate of Registration (CR) and Official Receipt (OR) of registration.
• Verifies the veracity of the documents presented by the customer/ clientele before encoding against the fetched data from the LTO servers.
• Performs data entry using customers’ CR/OR to the LTO server via third-party IT provider’s system module.
• Informs customer about the LTMS system and the LTO client portal as a new requirement for renewal of registration.
• Verifies other vehicle requirements such as EWD (for light vehicles) and the copy of clear OR/CR.
• Puts tag/label on vehicle keys in preparation for queuing for the purpose of easy identification and matching during inspection.
• Advises customers about what LTO accepts Motor Vehicle Inspection Report (MVIR) and any key update from the LTO new vehicle registration system.
• Answers customer queries regarding certain vehicle issues. It might come from the result of the inspection with the scope of his/her ability as a person with technical background.
• Handles out any promotional materials to Toyota-brans vehicle owners from the umbrella of Toyota dealers that Melandrex owns.
• Matches queue slips to system module to meet accounting requirements per transaction.
• Organizes printed queue slips before handing out the cashier-on-duty before end of shift.
• Gets queue number and the failed MVI report from the customer for encoding.
• Handles customer queries / appointments and other concerns relayed from the M2 PMVIC call center.

Job description

• Gets queue number and a clear copy of Vehicle Certificate of Registration and most recent Original Receipt from the customer.

• Fetches customer details from the Land Transportation Office (LTO) main server using their copy of Certificate of Registration (CR) and Official Receipt (OR) of registration.

• Verifies the veracity of the documents presented by the customer/ clientele before encoding against the fetched data from the LTO servers.

• Performs data entry using customers’ CR/OR to the LTO server via third-party IT provider’s system module.

• Informs customer about the LTMS system and the LTO client portal as a new requirement for renewal of registration.

• Verifies other vehicle requirements such as EWD (for light vehicles) and the copy of clear OR/CR.

• Puts tag/label on vehicle keys in preparation for queuing for the purpose of easy identification and matching during inspection.

• Advises customers about what LTO accepts Motor Vehicle Inspection Report (MVIR) and any key update from the LTO new vehicle registration system.

• Answers customer queries regarding certain vehicle issues. It might come from the result of the inspection with the scope of his/her ability as a person with technical background.

• Handles out any promotional materials to Toyota-brans vehicle owners from the umbrella of Toyota dealers that Melandrex owns.

• Matches queue slips to system module to meet accounting requirements per transaction

• Organizes printed queue slips before handing out the cashier-on-duty before end of shift.

• Gets queue number and the failed MVI report from the customer for encoding.

• Handles customer queries / appointments and other concerns relayed from the M2 PMVIC call center.