Employer Success Specialist (Enterprise) Nightshift BGC_JDJD

John Clements Consultants, Inc.

Taguig

Hybrid

PHP 502,000 - 837,000

Full time

14 days+

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Benefits offered by this job

Probationary incentive

Sales incentive

Performance reviews

Leave benefits

SSS/Pag-IBIG/PhilHealth

HMO coverage

Transportation allowance

Rice allowance

13th-month pay

Job summary

John Clements Consultants, Inc. is seeking an Employer Success Specialist to support enterprise employer accounts throughout their hiring journeys, driving platform adoption and managing client relationships.

You will resolve operational challenges, own account health, and uphold employer satisfaction within a fast-paced startup environment, collaborating across teams and handling multiple priorities. The role requires a Bachelor's Degree and 4+ years in Customer Success, Account Management, or

Qualifications

Bachelor's Degree preferred (or equivalent experience).
4+ years in Customer Success, Account Management, Client Services, BPO Operations, or related field.
Excellent spoken English with client-facing confidence.
Proven ability to identify client needs, resolve issues, and drive outcomes.
Experience managing employer relationships and hiring success metrics.
Comfortable in a fast-paced startup environment.
CRM experience and experience supporting US clients preferred.
Collaborative, cross-functional teamwork and process improvement.

Responsibilities

Serve as a primary point of contact for assigned employer accounts.
Build and maintain strong relationships with employers and key stakeholders.
Conduct regular check-ins and business reviews to understand hiring needs.
Monitor hiring activity, account performance, and recruitment outcomes.
Identify hiring bottlenecks and recommend solutions.
Support employers in maximizing platform value and services.
Drive employer retention through proactive engagement and resolution.
Coordinate with internal teams to address concerns and challenges.
Escalate operational issues and follow through on resolution.
Maintain accurate records across tools and systems.

Skills

Client facing

Relationship building

Project coordination

CRM proficiency

Cross-functional collaboration

English proficiency

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

About the role

The Employer Success Specialist is responsible for supporting enterprise employer accounts throughout their hiring journey by driving platform adoption, managing client relationships, resolving operational challenges, and ensuring successful hiring outcomes. This role owns account health, employer satisfaction, and operational excellence within defined workflows. This role operates in a fast-paced startup environment that requires adaptability, initiative, and collaboration.

Key responsibilities

Serve as a primary point of contact for assigned employer accounts
Build and maintain strong relationships with employers and key stakeholders
Conduct regular check-ins and business reviews to understand hiring needs and challenges
Monitor hiring activity, account performance, and recruitment outcomes
Identify hiring bottlenecks and recommend solutions to improve results
Support employers in maximizing the value of the platform and available services
Drive employer retention through proactive engagement and problem resolution
Coordinate with internal teams to address employer concerns and hiring challenges
Escalate operational issues and follow through on resolution
Maintain accurate records across tools and systems

About you

Experienced professional who can quickly integrate and operate with minimal supervision
Strong work ethic and high level of self-learning
Adaptability and initiative
Ability to collaborate across teams

Required Qualifications

Bachelor's Degree preferred (or equivalent experience); 4+ years in Customer Success, Account Management, Client Services, BPO Operations, or related field

Excellent spoken English with confidence in client-facing and stakeholder discussions

Proven ability to identify client needs, resolve issues proactively, and drive successful outcomes; Strong organization and project coordination skills with the ability to manage multiple priorities

Experience managing employer/client relationships, account health, and hiring success metrics

Comfortable working in a fast-paced, high-growth startup environment

CRM experience and experience supporting US clients preferred

Proven ability to collaborate cross-functionally, manage operational workflows, and ensure high client satisfaction.

Proven experience establishing or scaling new accounts, campaigns, or operational processes from the ground up.

Demonstrated success in leading process improvement or business implementation projects.

Benefits:

Our Essentials Incentive (Probation Only)

Granted during probation based on behavioral performance (work ethic, collaboration, etc.).
May later be integrated into your basic salary upon regularization.

Sales Incentive

Separate from the “Our Essentials Incentive (Probation Only).”
Based on achieving sales KPIs or targets.

Performance Reviews

Conducted twice a year (June and December) for regular employees.
Potential salary increase every six months based on performance.

Leave Benefits

24 total leave credits per year (12 vacation + 12 sick).
Leave credits start accruing upon employment but can only be used after probation.
Leave conversion benefit: Up to 10 unused credits convertible annually.

Government and Other Benefits