Employee Relations Specialist (Hybrid, Day Shift)

Lendi Services Inc.; Makati; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Hybrid work arrangement (Makati)

HMO coverage for you and one dependent

Life insurance from Day 1

25 days leave (vacation + sick)

Internet subsidy

Training and career growth

Government-mandated benefits (SSS,Phil

Job summary

Lendi Group is seeking an Employee Experience & Relations Specialist to support employees and leaders on people matters, ensuring fair processes and strong employee engagement. The role blends employee and labor relations with performance management, policy guidance, and cross-functional collaboration across the People team.

You will work in a hybrid setup, report on-site at our Makati office at least once a week, and help improve HR processes, employee experience, and organizational change

Qualifications

• Minimum 2 years focused Employee & Labor Relations experience.
• Willing to report on-site at Makati office at least once a week.
• Preferably able to start immediately.
• Experience with data analysis and using insights to drive improvements in employee experience.
• Strong knowledge of employment laws, regulations, and compliance requirements.
• Forward-thinking approach to employee experience and trends.
• Strong project management skills with deadlines.
• Excellent interpersonal, presentation, and communication skills.
• Experience in an international or multicultural environment is a plus.
• Must reside in Greater Manila Area (Metro Manila + neighbouring provinces).
• Stable postpaid internet connection and quiet workspace at home.

Responsibilities

• Employee and labor relations: handle disciplinary actions, grievances, investigations, and conflict resolution.
• Performance management: guide managers and improve documentation and feedback.
• Leader support and HR guidance across the employee lifecycle.
• Employee experience and communication: support processes and engage employees.
• Process improvement: identify gaps and recommend improvements to HR tools and guidance.
• Insights and reporting: analyze feedback trends and inform decisions.
• Cross-functional partnership with People, TA, and senior leaders.
• Compliance and continuous improvement: stay updated on laws and DOLE reporting.

Skills

Employee relations

Performance management

HR guidance

Data analysis

Employment laws

Project management

Communication

Multicultural environment

Job description

Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by our proprietary AI platform, a national network of 1,300 brokers and 220 retail stores, and an integrated ecosystem of property services, Lendi Group supports customers at every step of their property journey to find, buy and own with confidence. Managing a $107B+ loan book, the Group continues to set the pace in the industry and was recently recognised as Aggregator of the Year.

Why Join Us?

• Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions.
  
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
  
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
  
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

About the role

We’re looking for an Employee Experience & Relations Specialist to support employees and leaders across key people matters and contribute to a positive, well-supported workplace. The role combines employee and labor relations and performance management with broader HR support and employee engagement initiatives as part of our People team.

What you will be doing:

• Employee and labor relations: Support and manage employee relations matters, including disciplinary actions, grievances, workplace concerns, investigations, and conflict resolution. Help ensure matters are handled fairly, confidentially, consistently, and in line with applicable employment laws and company policies.
• Performance management: Guide managers through performance concerns and formal processes, and help improve performance-management practices, documentation, and feedback mechanisms.
• Leader support and general HR guidance: Provide practical, timely guidance to managers on people matters across the employee lifecycle. Partner with leaders to understand context, clarify options, and refer or elevate complex matters as appropriate. Provide general HR support to employees and leaders, respond to employee queries through the People ticketing system, and support the wider People team with other related tasks as needed.
• Employee experience and communication: Help employees, managers, and leaders navigate people processes and organizational change. Support clear, respectful communication, and help plan and deliver employee engagement initiatives. Identify opportunities to improve the employee experience.
• Process improvement: Identify recurring issues or process gaps and recommend practical improvements to HR processes, tools, and guidance.
• Insights and reporting: Review employee feedback and people-related trends to identify themes and inform recommendations and decisions.
• Cross-functional partnership: Work closely with People, Talent Acquisition, senior leaders, and other teams to support consistent, connected employee experiences.
• Compliance and continuous improvement: Keep current with relevant employment laws, regulations, and HR practices; contribute to compliant, effective policies and processes, including preparing and submitting required DOLE-mandated reports.

Qualifications

• Minimum 2 years focused Employee & Labor Relations experience

• Willing to report on-site at our Makati office at least once a week

• Preferably can start immediately

• Experience with data analysis and using insights to drive improvements in employee experience.

• Strong knowledge of relevant employment laws, regulations, and compliance requirements.

• Forward-thinking approach to employee experience, staying updated with trends, technologies, and best practices in the field.

• Strong project management skills with the ability to meet deadlines.

• Excellent interpersonal, presentation, and communication skills.

• Experience in an international or multicultural environment is a plus.

• Proficient in self-directed tasks and thrives in an independent work environment.

• Previous experience working in the financial or banking sector and international companies would be highly regarded

• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)

• Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a week.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.