Embroidery Operations & Digitizing Expert

HelloConnect; Manila; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Long service benefits

HMO medical coverage

Life insurance for you and family

Learning and development budget

360 Learning platform access

Dynamic global BPO environment

Work-life balance

Job summary

HelloConnect in Manila, Philippines is seeking an experienced Embroidery Digitizer to convert artwork into production-ready embroidery files and optimize stitch paths for multiple fabrics.

You’ll work with Tajima DG16 and Wilcom, focus on production efficiency, quality control, and seamless integration with embroidery teams. Join a dynamic, learning-oriented environment that values collaboration and excellence.

Qualifications

• 2–3 years of professional embroidery digitizing experience preferred.
• Expertise with Wilcom or Tajima software required.
• Experience supporting embroidery production teams and optimizing digitizing workflows.

Responsibilities

• Convert customer artwork into production-ready embroidery files.
• Create efficient stitch paths minimizing trims, jumps, thread breaks, and downtime.
• Digitize for multiple fabrics: Performance apparel, caps, knits, wovens, heavy jackets, bags.
• Apply proper stitch sequencing and object ordering; optimize designs for brands/formats.
• Review sew-outs and adjust digitizing to fix issues like puckering, registration, and coverage.

Skills

Embroidery digitizing

Production knowledge

Quality control

Digitizing workflow management

Troubleshooting

Tools

Tajima DG16

Wilcom

Auto Punch

Stitch Editor

Job description

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in converting artwork, logos, illustrations, and customer designs into optimized embroidery stitch files using Tajima DG16. This individual combines technical digitizing expertise, embroidery production knowledge, and quality control skills to create efficient stitch plans that run smoothly on commercial embroidery machines while maintaining the highest possible visual quality.

The ideal candidate understands not only how to digitize designs, but why specific stitch types, densities, underlays, pull compensation, and sequencing decisions affect production outcomes.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What You’ll Do

Advanced Embroidery Digitizing

• Convert customer artwork into production-ready embroidery files.
• Create efficient stitch paths that minimize trims, jumps, thread breaks, and machine downtime.
• Digitize for multiple fabric types including: Performance apparel, Caps and structured hats, Knit garments, Woven garments, Heavy jackets, Bags and accessories
• Apply proper stitch sequencing and object ordering.
• Optimize designs for different embroidery machine brands and formats.

Tajima DG16 Expertise

• Expert use of: Auto Punch, Manual Punch, Stitch Editor, Underlay Settings, Pull Compensation, Density Management, Pathing & Travel Runs, Appliqué Functions, Sequin Functions (if applicable), Cap Frame Digitizing, Lettering & Monogramming Tools, Vector Import & Cleanup
• Troubleshoot production issues directly within DG16.

Production Optimization

• Reduce stitch count without sacrificing quality.
• Improve machine efficiency and production speed.
• Analyze sew-outs and make corrections.
• Create machine-ready files that require minimal operator intervention.

Quality Assurance

• Review sew-out samples.
• Identify causes of: Registration issues, Puckering, Thread breaks, Bird nesting, Poor coverage, Distortion
• Implement corrective digitizing adjustments.

Technical Competencies

Stitch Types

Expert understanding of: Satin stitches, Fill stitches, Tatami fills, Motif fills, Running stitches, Bean stitches, Zig-zag stitches, Edge-run stitches, Decorative stitches

Underlay Strategy

Deep understanding of: Edge Run, Center Walk, Zig-Zag, Double Zig-Zag, Combination underlays

Knows when each underlay type should be used based on: Fabric, Design size, Stitch type, Garment stability

Density Control

Ability to: Adjust density based on fabric type. Balance coverage versus stitch count. Prevent thread buildup and puckering.

Pull Compensation

Expert-level understanding of: Fabric distortion, Push and pull effects, Compensation adjustments by stitch angle and material

Sequencing & Pathing

Efficient object ordering. Minimized trims and color changes. Reduced machine movement. Logical sew sequence construction.

Production Knowledge

Machine Understanding

Experience with commercial embroidery equipment such as: Tajima, Barudan, SWF, Ricoma

Understands: Tension management, Needle selection, Stabilizer selection, Thread behavior, Machine limitations

Fabric Knowledge

Can digitize appropriately for: Cotton, Polyester, Fleece, Performance fabrics, Stretch fabrics, Leather, Twill, Structured caps.

What You’ll Bring

• Preferably with at least 2-3 years of professional experience
• With expertise for Wilcom or Tajima
• Background in supporting embroidery production teams.
• Experience managing digitizing workflow and production optimization.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:

(7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

#helloconnect