EDM Practitioner

Hakkōda, an IBM Company; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Hakkōda, an IBM Company, in the Philippines is seeking an Enterprise Operations Professional to support HR data processing and reporting within IBM Business Services in Quezon City. You will handle document indexing, data entry, and data maintenance tasks across HR processes, collaborate with global teams, and ensure SLA compliance.

The role requires strong English communication and proficient MS Excel skills, with flexibility for night shifts.

Qualifications

• Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent.
• Similar work experience especially in a BPO or similar fast-paced setting.
• Good English Communication(verbal & non verbal).
• Skills Basic computer and internet navigation skills.
• Amenable to working in shifting/night schedule.
• Intermediate in MS Excel
• ERP working experience
• Ability to prioritize tasks, manage multiple priorities and tight deadlines.
• Highly organized, analytical, results-oriented and has keen on details.

Responsibilities

• Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information.
• Dispatching (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation.
• Data Entry
• QA- Reviews validity, accuracy and completeness of requests.
• Ensures compliance to the IBM and client’s existing standards.
• Provides data for any internal business controls team as required.
• Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements.
• Creates, updates and reviews documentation related to processing, reports and job aids used to manage data into the HR database
• Reporting
• Act as first level interface with end-users on reporting inquiries and issues
• Generation of standard/regular and ad hoc reports to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients.
• Logs all report transactions and completed tasks in the tracking Sheet
• Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent Similar work experience especially in a BPO or similar fast-paced setting Good English Communication(verbal & non verbal)Skills Basic computer and internet navigation skills Amenable to working in shifting/night schedule Intermediate in MS Excel ERP working experience Ability to prioritize tasks, manage multiple priorities and tight deadlines Highly organized, analytical, results-oriented and has keen on details Philippines Enterprise Operations Professional QUEZON CITY, PH (0856) IBM Business Services

Skills

English communication

MS Excel

Attention to detail

Data entry

Education

Bachelor's/College Degree in Human Resources or equivalent

Tools

ERP software

HRIS systems

Job description

Requirements

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services. Submits regular data feed file requirements to Global and/or data warehouse contact Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA) Processes may be inclusive of but are not limited to the following:

• Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
• Dispatching (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
• Data Entry

Requirements

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services. Submits regular data feed file requirements to Global and/or data warehouse contact Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA) Processes may be inclusive of but are not limited to the following:

• Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
• Dispatching (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
• Data Entry

– processing of Transfers, Department and Org Changes, etc.

• QA- Reviews validity, accuracy and completeness of requests.

Ensures compliance to the IBM and client’s existing standards.

• Provides data for any internal business controls team as required.

Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements

• Creates, updates and reviews documentation related to processing, reports and job aids used to manage data into the HR database
• Reporting
• Act as first level interface with end-users on reporting inquiries and issues
• Generation of standard/regular and ad hoc reports to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients.

Logs all report transactions and completed tasks in the tracking Sheet

• Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent Similar work experience especially in a BPO or similar fast-paced setting Good English Communication(verbal & non verbal)Skills Basic computer and internet navigation skills Amenable to working in shifting/night schedule Intermediate in MS Excel ERP working experience Ability to prioritize tasks, manage multiple priorities and tight deadlines Highly organized, analytical, results-oriented and has keen on details Philippines Enterprise Operations Professional QUEZON CITY, PH (0856) IBM Business Services