EDI & IT Business Analysis Specialist

Cardinal Health International Philippines Inc.; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Business Analyst to manage EDI partner setups across units and provide technical consultation to business and IT teams.

The role requires interfacing with customers and partners, analyzing requirements, and guiding implementations of EDI solutions. Responsibilities include coordinating with external partners, ensuring quality and SLAs, and researching alternative solutions.

Qualifications

• 2 - 3 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Strong trouble shooting skills - critical thinking a must
• Ability to work on multiple implementations/tickets at one time with emphasis on customer service and root cause analysis; experience with ServiceNow a plus
• Ability to work directly/interface with customers and facilitate meetings, both with Internal and External partners/ clients
• EDI experience/ knowledge required

Responsibilities

• Add new and support existing EDI Trading Partner setups for all business units
• Utilize Service Now ticket tracking software to manage all requests and enhancements
• Provide comprehensive technical consultation to business and IT business units
• Work with external trading partners to identify business requirements for new and existing EDI implementations
• Research alternative solutions and make recommendations
• Understand customer goals and apply to business solutions
• Maintain contact with clients to ensure expectations are met
• Coordinate efforts across multiple business and technical groups
• Promote awareness of quality within the team and maintain deliverables' quality
• Identify and eliminate obstacles to solution plans and goals
• Understand and maintain business SLA including metrics and dashboards

Skills

Troubleshooting

Customer interfacing

Meeting facilitation

EDI knowledge

ServiceNow familiarity

Education

Bachelor's degree

Tools

ServiceNow

AS2

SFTP

Job description

Cardinal Health International Philippines Inc. is seeking a Business Analyst to manage EDI partner setups across units and provide technical consultation to business and IT teams.

The role requires interfacing with customers and partners, analyzing requirements, and guiding implementations of EDI solutions. Responsibilities include coordinating with external partners, ensuring quality and SLAs, and researching alternative solutions.