Ecommerce Customer Care Specialist

ZigZag Philippines; Pasig; On-site; PHP 246,000 - 391,000; Full time

Job summary

ZigZag Philippines is seeking a Customer Service Representative to join our team in Metro Manila, Pasig. The role focuses on managing customer inquiries across channels, meeting KPIs, and collaborating with cross-functional teams to ensure smooth order fulfillment and service quality.

You will handle tickets, assist with escalations, and contribute to training and development efforts to raise customer satisfaction. Strong communication and problem-solving skills are essential.

Qualifications

• 2 to 4 years of customer service experience, focusing on handling retail/ecommerce.
• A passion for delivering exceptional customer experiences and driving team performance.
• A positive, proactive attitude with strong interpersonal skills to collaborate with both customers and team members.
• Advanced problem-solving skills and a focus on identifying opportunities for improvement.
• A strong work ethic, with a focus on achieving KPIs and team goals.
• Excellent written and verbal communication skills with attention to detail.
• The ability to multitask in a fast-paced environment without compromising service quality.

Responsibilities

• Handle customer interactions professionally across channels (email, chat, website).
• Maintain daily ticket targets and respond within SLAs.
• Collaborate with Warehouse Team to resolve inquiries and monitor returns, exchanges, and refunds.
• Provide feedback to improve processes and contribute to team development.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Multitasking

Team collaboration

Job description

ZigZag Philippines is seeking a Customer Service Representative to join our team in Metro Manila, Pasig. The role focuses on managing customer inquiries across channels, meeting KPIs, and collaborating with cross-functional teams to ensure smooth order fulfillment and service quality.

You will handle tickets, assist with escalations, and contribute to training and development efforts to raise customer satisfaction. Strong communication and problem-solving skills are essential.