Early Careers Team Leader - Supervising Associate

EY; Taguig; Presencial; PHP 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

EY in the Philippines is seeking an Early Careers Team Leader to supervise a cohort of recruitment coordinators, delivering onboarding and campus recruitment services within a European time zone.

You will mentor the team, manage workloads, ensure service levels, and act as a process expert for student hire processes, escalating complex issues when needed. Strong leadership, attention to detail and experience with HR systems are essential.

Formación

• Experience leading a team in recruitment coordination, HR support, administration or a similar high-volume operation.
• Confident people leader, able to set expectations and provide feedback.
• Strong attention to detail, data accuracy and process compliance, with sound judgement on escalation.

Responsabilidades

• Lead the team to deliver a positive candidate experience through the application and onboarding journey.
• Ensure the team deliver excellent service in line with Firm requirements and service levels.
• Act as the Student Hire process expert, resolving operational queries and escalating complex cases.
• Conduct first-line quality checks, review errors and coach on root causes, maintain records across HR systems.
• Translate priority changes into clear team instructions.
• Identify recurring issues and support improvements through automation and technology.

Conocimientos

People leadership

Recruitment coordination

HR support

Administration

Data accuracy

Communication (written & verbal)

Confidentiality & data protection

AI and recruitment tech use

Cross-location collaboration

Educación

Bachelor’s degree in HR or related discipline

Herramientas

Microsoft Office

HR systems

Descripción del empleo

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Early Careers Team Leader – Supervising Associate/Assistant Manager

TALENT ACQUISITION

Early Careers plays a vital role in delivering EY’s future talent strategy. Through the recruitment of graduates, apprentices and students, the team helps ensure a strong pipeline of diverse, high-calibre talent to meet current and future business needs. By attracting the best candidates in the market and providing a positive recruitment experience, Early Careers directly supports EY’s growth, capability building and long-term success.

The opportunity

Lead a team of coordinators delivering recruitment and onboarding administration for Early Careers (Campus Recruitment), within a European time zone. You will act as counsellor for your team, allocate resource to activities in line with demand, and be accountable for delivering the service to agreed quality and service levels.

Key Responsibilities

• Lead the team to deliver a positive candidate experience through the application and onboarding journey.
• Ensure the team deliver excellent service in line with the Firm’s requirements and ensure service level agreements are met.
• Act as the Student Hire process expert, resolving operational queries and routine stakeholder issues and escalating complex or judgement-based cases appropriately.
• Complete first-line quality checks, review errors and rework, coach the team on root causes, and maintain accurate records across recruitment and HR systems.
• Translate changes in priorities, processes and guidance into clear team instructions.
• Identify recurring issues and process gaps, supporting agreed improvements through automation and technology where appropriate.

Team Management

• Counsel, coach and provide feedback to team members through the firm’s performance and development cycle.
• Support recruitment, onboarding and training of new joiners, building capability through knowledge sharing and cross-skilling.
• Allocate and rebalance work according to volumes, deadlines, skills and capacity, maintaining visibility of backlogs, delivery risks and cover needs.
• Work with other Team Leaders to flex resource across activities and avoid siloed working.
• Maintain effective links with onshore subject-matter experts and provide the Early Careers Manager with clear updates on performance, capacity, risks and emerging issues.

Skills And Experience

• Experience leading a team in recruitment coordination, HR support, administration or a similar high-volume operation.
• Confident people leader, able to set expectations, provide feedback, develop individuals and allocate work effectively.
• Strong attention to detail, data accuracy and process compliance, with sound judgement on when to escal.
• Clear written and verbal communication, a strong customer-service mindset and confidence working with European time zone stakeholders.
• Able to work independently and collaboratively across locations, using Microsoft Office and multiple systems.
• Understanding of confidentiality, data protection and handling sensitive information.
• Capability to leverage AI and recruitment technology to improve productivity, generate insight, support decision making and enhance stakeholder and candidate experiences.

Education And Preferred Experience

• Bachelor’s degree in HR or related discipline is required.
• Formal counselling or line-management experience.
• Experience of Early Careers recruitment or student programmes.
• 6-8+ years of Experience using relevant HR or case-management systems in a shared services or global delivery environment.

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