E-COMMERCE SUPERVISOR

Trade Mate Distribution Inc.; Valenzuela; On-site; PHP 240,000 - 420,000; Full time

Job summary

Trade Mate Distribution Inc. in the Philippines seeks an experienced E-commerce Operations Associate to oversee daily activities across online selling platforms.

You will manage product listings, pricing, descriptions, photos and promotions, and respond to customer inquiries. Coordinate with warehouse and logistics to ensure timely order processing, monitor inventory, and prepare regular reports on sales, orders and performance.

Responsibilities

• Manage product listings, pricing, descriptions, photos and promotions across online selling platforms.
• Respond to customer inquiries and address after-sales concerns.
• Monitor and process customer orders from placement to fulfillment.
• Coordinate with warehouse, logistics and other departments for timely order processing and delivery.
• Monitor inventory levels and coordinate replenishment of fast-moving products.
• Prepare regular reports on sales performance, orders, inventory and e-commerce activities.
• Ensure compliance with company policies, platform guidelines and established procedures.

Job description

Duties and Responsibilities:

• Manage and oversee daily e-commerce operations across online selling platforms.
• Maintain accurate product listings, pricing, descriptions, photos, and promotions.
• Monitor and process customer orders from order placement to fulfillment.
• Coordinate with warehouse, logistics, and other departments to ensure timely order processing and delivery.
• Monitor inventory levels and coordinate replenishment of fast-moving products.
• Respond to customer inquiries, complaints, and after-sales concerns.
• Monitor online sales, product performance, and store activities.
• Assist in implementing promotions, campaigns, and strategies to increase online sales.
• Ensure accuracy of sales records, orders, and other e-commerce reports.
• Monitor competitor activities, pricing, and online market trends.
• Prepare regular reports on sales performance, orders, inventory, and other e-commerce activities.
• Ensure compliance with company policies, platform guidelines, and established procedures.