E-commerce Ops & Marketing Assistant

Assist World; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Assist World is seeking a versatile generalist to bridge operations and marketing for a growing food business. You will move between the website CRM, EPOS, and marketing tools to create cohesion, clean data, and reliable day-to-day processes.

Phase one focuses on building the customer journey from first contact through purchase, including admin tasks like labeling, SOPs, supplier research, and email triage.

Qualifications

• Experience supporting e-commerce, retail, or food service operations in a fast-paced environment.
• Working knowledge of automation platforms such as Zapier, Make.com, or n8n, plus AI tools and custom GPTs.
• Strong Canva skills; Adobe Express is a plus.
• Please share a design portfolio with your application.
• Experience with email marketing platforms, ideally Klaviyo; Mailchimp experience is also welcome.
• Comfortable using social media scheduling tools such as Buffer.
• Good working knowledge of Google Workspace.
• Strong written and spoken English, with the ability to turn work into clear, actionable reports.
• Previous experience in the food industry is desirable but not essential.

Responsibilities

• Build out the customer journey and funnel from lead to purchase, working with the founder on funnel and lead magnet design before setting it up and managing it end to end.
• Ensure customer and lead data is captured accurately at every stage.
• Identify gaps across current systems and workflows, including the website CRM, EPOS, and marketing tools, and put structure in place as the business grows.
• Set up and manage the marketing suite, including email marketing, social media scheduling and posting, and monitoring and responding to reviews and customer enquiries.
• Triage the business email inbox, filtering emails that require the founder's attention from those that can be handled directly.
• Help establish an organised and effective email management system.
• Design labels and marketing materials in Canva, with training provided on the business's labelling software.
• Prepare print-ready assets for founder approval.
• Manage print procurement, including sending approved designs to printers and tracking delivery.
• Build and maintain supplier and competitor databases, organising existing information and incorporating ongoing research.
• Create and structure SOP documentation from provided videos and notes, ready for printing and staff use.
• Research market trends and opportunities and proactively suggest marketing campaign ideas.
• Set up a VoIP phone system, with future scope for AI-assisted call handling.
• Later phase: support the deployment of AI agents for review responses, email triage, supplier price tracking, and other business processes

Skills

E-commerce support

Automation platforms

Canva design

Portfolio required

Email marketing

Social scheduling

Google Workspace

English proficiency

Food industry experience

Tools

Zapier

Make.com

n8n

Klaviyo

Mailchimp

Buffer

Job description

Assist World is seeking a versatile generalist to bridge operations and marketing for a growing food business. You will move between the website CRM, EPOS, and marketing tools to create cohesion, clean data, and reliable day-to-day processes.

Phase one focuses on building the customer journey from first contact through purchase, including admin tasks like labeling, SOPs, supplier research, and email triage.