E-Commerce Operations Lead, Cakes & Desserts

BABYSPICE FOOD CORPORATION; Quezon City; Presencial; PHP 300 000 - 600 000; Tempo integral

Resumo da oferta

BABYSPICE FOOD CORPORATION in the Philippines is seeking an E-commerce Operation Specialist to manage full-channel online store operations for our cake and dessert lineup. You will handle product listings, marketing campaigns, order coordination, delivery risk control and after-sales support.

You will work closely with bakery production and delivery teams to improve sales, conversion, store rating, and customer repurchase rate, leveraging data analysis across social media and local delivery

Qualificações

• Bachelor degree in Marketing or Business Admin; experience in bakery or food e-commerce preferred.
• Strong English reading and writing ability.
• Detail-oriented, patient and able to handle high-volume orders during holidays.
• Understand cake delivery pain points in hot climates; knowledge of cake specs is a plus.
• Basic Excel/Google Sheets skills for statistics and data sorting.
• Strong cross-team communication among operations, bakery, and delivery teams.

Responsabilidades

• Store and product management: maintain listings, images, SKUs, and holiday launches.
• Plan and run online marketing activities for seasons and local festivals.
• Review daily orders and coordinate with bakery and drivers to mitigate delivery risks.
• Respond to customer inquiries and handle after-sales issues.
• Track store metrics and prepare weekly/monthly sales reports; propose optimizations.
• Contribute copywriting ideas for cake photos and social content.

Conhecimentos

Data analysis

Customer service

Communication

Attention to detail

Time management

Formação académica

Bachelor's degree in Marketing or Business Administration

Ferramentas

Excel

Google Sheets

Descrição da oferta de emprego

BABYSPICE FOOD CORPORATION in the Philippines is seeking an E-commerce Operation Specialist to manage full-channel online store operations for our cake and dessert lineup. You will handle product listings, marketing campaigns, order coordination, delivery risk control and after-sales support.

You will work closely with bakery production and delivery teams to improve sales, conversion, store rating, and customer repurchase rate, leveraging data analysis across social media and local delivery