E-commerce Email Support Specialist (Contract)

FGC+; Murcia; On-site; PHP 212,000 - 223,000; Part time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Job summary

FGC+ is seeking an Email Support Representative (Project-Based) to assist our ecommerce clients. You will respond to inquiries, help with tracking and orders, and provide product information to drive customer satisfaction.

Requirements include a Bachelor’s degree in a relevant field, at least 1 year of email support experience, strong English communication, and proficiency in MS Excel. The role offers a project-based engagement and a comprehensive benefits package with onsite office work in

Qualifications

• Bachelor’s degree in a relevant field.
• At least 1 year of proven email support experience.
• Proficient in Excel and general computer literacy.
• Excellent verbal and written communication skills in English.

Responsibilities

• Respond promptly to customer inquiries via email, resolving issues efficiently to ensure satisfaction.
• Assist customers with tracking shipments, placing orders, and processing returns.
• Provide detailed product information and personalized recommendations to enhance customer decision-making.
• Collaborate with shipping, billing, returns, and sales teams to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions for reporting and follow-up.
• Identify and elevate complex issues to the onshore team for advanced resolution.
• Update customer information and transaction details in company systems, including Zendesk and Order Manager.

Skills

MS Excel

English (written)

Customer service

Multitasking

Email support

Education

Bachelor's Degree in relevant field

Tools

Zendesk

Order Manager

Job description

FGC+ is seeking an Email Support Representative (Project-Based) to assist our ecommerce clients. You will respond to inquiries, help with tracking and orders, and provide product information to drive customer satisfaction.

Requirements include a Bachelor’s degree in a relevant field, at least 1 year of email support experience, strong English communication, and proficiency in MS Excel. The role offers a project-based engagement and a comprehensive benefits package with onsite office work in