E-Commerce Chat Specialist: Shopee, Lazada & TikTok

Sunland Development Corp; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sunland Development Corp in Manila region is hiring a customer service representative to assist customers via chat, explain Shopee, TikTok, Lazada and Facebook policies, and guide refunds where needed.

The ideal candidate is service-minded, patient, and tech-savvy, with strong communication skills and basic knowledge of Microsoft Office. Willingness to learn product specs for home appliances and audio gear is a must. On-site in Meycauayan, Bulacan.

Qualifications

• Experience in customer service or related field.
• Strong communication and chat support skills.
• Willing to work in Meycauayan, Bulacan and be tech-savvy.

Responsibilities

• Assist customers via chat and provide product information.
• Explain platform policies and handle returns/refunds processes.
• Deliver professional, courteous, and timely responses.
• Learn and adapt to platform updates and product knowledge.
• Knowledge of home appliances and audio products' specs.
• Maintain attention to detail and customer satisfaction.

Skills

Customer service

Communication

Tech savvy

Microsoft Office

E-commerce platforms

Chat support

Education

No degree required

Tools

Microsoft Office Suite

Job description

Sunland Development Corp in Manila region is hiring a customer service representative to assist customers via chat, explain Shopee, TikTok, Lazada and Facebook policies, and guide refunds where needed.

The ideal candidate is service-minded, patient, and tech-savvy, with strong communication skills and basic knowledge of Microsoft Office. Willingness to learn product specs for home appliances and audio gear is a must. On-site in Meycauayan, Bulacan.