CSR (Shopee, Lazada & Tiktok)

Sunland Development Corp; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sunland Development Corp in Manila region is hiring a customer service representative to assist customers via chat, explain Shopee, TikTok, Lazada and Facebook policies, and guide refunds where needed.

The ideal candidate is service-minded, patient, and tech-savvy, with strong communication skills and basic knowledge of Microsoft Office. Willingness to learn product specs for home appliances and audio gear is a must. On-site in Meycauayan, Bulacan.

Qualifications

• Experience in customer service or related field.
• Strong communication and chat support skills.
• Willing to work in Meycauayan, Bulacan and be tech-savvy.

Responsibilities

• Assist customers via chat and provide product information.
• Explain platform policies and handle returns/refunds processes.
• Deliver professional, courteous, and timely responses.
• Learn and adapt to platform updates and product knowledge.
• Knowledge of home appliances and audio products' specs.
• Maintain attention to detail and customer satisfaction.

Skills

Customer service

Communication

Tech savvy

Microsoft Office

E-commerce platforms

Chat support

Education

No degree required

Tools

Microsoft Office Suite

Job description

Job Duties:

• Knowledgeable in E-Commerce Platform Policies — Shopee, TikTok, Lazada, and Facebook.

• Familiar with Return & Refund Policies and platform procedures.

• Excellent at providing proper, professional, and customer-friendly replies.

• Patient and calm when handling customer concerns.

• Can effectively sell and assist customers through chat.

• Familiar with home appliances and audio products, including basic technical specifications and features.

• Focused, responsible, and detail-oriented at work.

• Willing to learn and adapt to platform updates, product knowledge, and company procedures.

Required Education, Skills, and Qualifications

• College graduates or not is welcome to apply.
• With strong customer service skills & Communication skills.
• At least 6months of experience in related field.
• The candidate should be tech savvy.
• Willing to be assigned in Meycauayan, Bulacan.
• Strong knowledge in Microsoft offices tools.