E-Commerce and Social Media Specialist

Pharmabest Inc.; Pasig; On-site; PHP 360,000 - 720,000; Full time

Job summary

Pharmabest Inc. is seeking an energetic E-Commerce and Social Media Specialist to drive our online stores and social channels in the Philippines. You will manage product listings, optimize campaigns, and monitor performance to grow online sales and brand presence.

Join a fast-paced team where you will coordinate with logistics, create engaging content, analyze data, and report on outcomes. A marketing or e-commerce background and hands-on platform experience are required.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, E-Commerce, or a related field.
• Experience in e-commerce, digital marketing, social media management, or a similar role.
• Strong understanding of social media trends and digital marketing practices.
• Strong analytical and reporting skills.
• Good communication and organizational skills.
• Detail-oriented, creative, proactive, and results-driven.
• Experience with paid social media advertising is preferred.
• Knowledge of platforms such as TikTok Shop, Shopee, Lazada, Facebook, Instagram, and Meta Business Suite is an advantage.
• Basic knowledge of content creation, photo/video editing, and graphic design is an advantage.

Responsibilities

• Manage and maintain the company's e-commerce stores and online marketplaces.
• Upload and update product listings, descriptions, prices, images, promotions, and inventory information.
• Monitor daily online orders, sales, cancellations, returns, and customer concerns.
• Coordinate with the warehouse/logistics team to ensure timely order fulfillment and delivery.
• Manage the company's social media accounts, including Facebook, Instagram, TikTok, and other relevant platforms.
• Develop and maintain a content calendar for regular posting.
• Create and coordinate engaging content such as posts, videos, reels, stories, product features, and promotional materials.
• Set up, monitor, and optimize paid advertising campaigns on platforms such as Meta and TikTok.
• Prepare regular reports on e-commerce sales and social media performance.
• Analyze data and provide actionable recommendations to improve online sales and digital performance.

Skills

Social media management

Digital marketing

Data analysis and reporting

Communication and organization

Creativity and proactivity

Attention to detail

Education

Bachelor's degree in Marketing, Business, Communications, E-Commerce, or related field

Tools

TikTok Shop

Shopee

Lazada

Facebook

Instagram

Meta Business Suite

Job description

About the role

The E-Commerce and Social Media Specialist is responsible for managing the company's online stores and social media platforms, developing digital content, implementing online marketing activities, and monitoring sales and campaign performance. The role focuses on increasing online sales, brand awareness, customer engagement, and overall digital presence across e-commerce and social media channels.

Key responsibilities

• Manage and maintain the company's e-commerce stores and online marketplaces

• Upload and update product listings, descriptions, prices, images, promotions, and inventory information

• Monitor daily online orders, sales, cancellations, returns, and customer concerns

• Coordinate with the warehouse/logistics team to ensure timely order fulfillment and delivery

• Manage the company's social media accounts, including Facebook, Instagram, TikTok, and other relevant platforms

• Develop and maintain a content calendar for regular posting

• Create and coordinate engaging content such as posts, videos, reels, stories, product features, and promotional materials

• Set up, monitor, and optimize paid advertising campaigns on platforms such as Meta and TikTok

• Prepare regular reports on e-commerce sales and social media performance

• Analyze data and provide actionable recommendations to improve online sales and digital performance

About you

• Bachelor's degree in Marketing, Business, Communications, E-Commerce, or a related field

• Experience in e-commerce, digital marketing, social media management, or a similar role

• Strong understanding of social media trends and digital marketing practices

• Strong analytical and reporting skills

• Good communication and organizational skills

• Detail-oriented, creative, proactive, and results-driven

• Knowledge of platforms such as TikTok Shop, Shopee, Lazada, Facebook, Instagram, and Meta Business Suite is an advantage

• Experience in managing paid social media advertising is preferred

• Basic knowledge of content creation, photo/video editing, and graphic design is an advantage