Dynamics 365 CRM Technical Lead — AI & Power Platform

EY; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

EY is seeking a Microsoft Dynamics 365 CRM Manager to lead large-scale CRM and Power Platform initiatives from EY Global Delivery Services Manila. You will drive technical excellence, manage delivery teams, and translate business needs into scalable technical solutions.

This role focuses on architecture leadership, hands-on design, and people management to enable business transformation. You will work closely with functional consultants, architects, and stakeholders to ensure quality outcomes

Qualifications

• Extensive experience leading Dynamics 365 and Power Platform delivery programs.
• Strong governance, architecture, and solution design skills.
• Excellent stakeholder management and executive communication.

Responsibilities

• Lead the technical design, architecture, and implementation of D365 CRM solutions.
• Own end-to-end delivery across Sales, Customer Service, Marketing, and Field Service.

Skills

Dynamics 365 CRM

Leadership

Power Platform

Agile delivery

Stakeholder management

Executive communication

AI Copilots

Copilot Studio

Tools

Azure Functions

Azure Logic Apps

Azure Service Bus

Power Pages

Canvas Apps

Model-Driven Apps

Dynamics 365 Project Operations

Dynamics 365 Field Service

Dynamics 365 Contact Center

Job description

EY is seeking a Microsoft Dynamics 365 CRM Manager to lead large-scale CRM and Power Platform initiatives from EY Global Delivery Services Manila. You will drive technical excellence, manage delivery teams, and translate business needs into scalable technical solutions.

This role focuses on architecture leadership, hands-on design, and people management to enable business transformation. You will work closely with functional consultants, architects, and stakeholders to ensure quality outcomes