Dynamics CRM Technical Manager

EY; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

EY is seeking a Microsoft Dynamics 365 CRM Manager to lead large-scale CRM and Power Platform initiatives from EY Global Delivery Services Manila. You will drive technical excellence, manage delivery teams, and translate business needs into scalable technical solutions.

This role focuses on architecture leadership, hands-on design, and people management to enable business transformation. You will work closely with functional consultants, architects, and stakeholders to ensure quality outcomes

Qualifications

• Extensive experience leading Dynamics 365 and Power Platform delivery programs.
• Strong governance, architecture, and solution design skills.
• Excellent stakeholder management and executive communication.

Responsibilities

• Lead the technical design, architecture, and implementation of D365 CRM solutions.
• Own end-to-end delivery across Sales, Customer Service, Marketing, and Field Service.

Skills

Dynamics 365 CRM

Leadership

Power Platform

Agile delivery

Stakeholder management

Executive communication

AI Copilots

Copilot Studio

Tools

Azure Functions

Azure Logic Apps

Azure Service Bus

Power Pages

Canvas Apps

Model-Driven Apps

Dynamics 365 Project Operations

Dynamics 365 Field Service

Dynamics 365 Contact Center

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

AI Business Solutions – Dynamics CRM Technical Manager Specialized:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost‑effective, high‑skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for a Microsoft Dynamics 365 CRM Manager to lead large ‑ scale CRM and Power Platform initiatives, drive technical excellence, and manage high ‑ performing delivery teams. This role combines strategic oversight, architecture leadership, and people management to deliver scalable, high ‑ quality solutions that enable business transformation.

Your Key Responsibilities

• Lead the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions, ensuring alignment with business objectives and industry best practices.
• Own end ‑ to ‑ end delivery across D365 modules such as Sales, Customer Service, Marketing, and Field Service, with accountability for quality and outcomes.
• Manage and mentor a team of developers, leads, and technical consultants, providing direction, performance feedback, and career development support.
• Collaborate closely with functional consultants, architects, and business stakeholders to translate complex business requirements into robust technical solutions.
• Establish and enforce development standards through code reviews, design governance, testing strategies, and solution validation.
• Drive solution scalability, security, and performance by overseeing system architecture, integration patterns, and optimization efforts.
• Manage project timelines, budgets, scope, and resource utilization to ensure on ‑ time and within ‑ budget delivery.
• Develop and maintain technical documentation including architecture diagrams, integration designs, and deployment standards.
• Act as a senior technical advisor to stakeholders, clearly articulating risks, trade ‑ offs, and recommendations.
• Responsible for decision‑making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

• Strong leadership experience managing technical teams in Dynamics 365 and Power Platform delivery environments.
• Deep expertise in Microsoft Dynamics 365 CRM customization, extensibility, and solution architecture.
• Strong grasp of Agile delivery models, estimation, planning, and governance.
• Excellent stakeholder management, communication, and executive ‑ level presentation skills.
• Strategic mindset with strong problem ‑ solving, decision ‑ making, and prioritization capabilities.
• Developed and customized AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM, integrating workflows, Dataverse, and APIs to support intelligent automation and conversational experiences.

The following skills and experiences are preferred and will be considered an advantage:

• Power Pages
• Canvas Apps and Model‑Driven Apps (Code Apps)
• Integrations using Azure Functions, Azure Logic Apps, and Azure Service Bus
• Dynamics 365 Project Operations
• Dynamics 365 Field Service
• Dynamics 365 Contact Center

What we offer you

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability‑related adjustments or accommodations you may need.

Our Commitment

As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development

From entry‑level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture

In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We’re united by a commitment to create an environment where every individual’s differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits

Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting‑edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

Successful candidates advance to a competency‑based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in the capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY | Building a better working world

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.