DTH Full Time Technician - Tyler, TX

NRG Energy; Philippines; On-site; PHP 223,200 - 446,400; Full time

Job summary

NRG Energy is seeking Direct‑to‑Home Smart Home Pros in the Philippines to deliver exceptional installation and services of smart home technologies. Applicants should have a sales mindset and a customer-first attitude, with technical aptitude as a plus. The role demands manual lifting and technical troubleshooting. A valid driver's license and reliable transportation are required. Enjoy piece-rate pay and unlimited commission while helping customers create smarter, safer homes.

Qualifications

• Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Ability to act with integrity while building rapport with diverse customers.
• Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Responsibilities

• Install, service, and troubleshoot smart home technology in customer homes.
• Provide expert-level installation and services to ensure customer satisfaction.
• Manage inventory and conduct routine maintenance of company products.

Skills

Sales mindset

Customer service

Technical aptitude

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Direct‑to‑Home Smart Home Pros provide expert‑level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What You’ll Do

• Earn piece‑rate pay and enjoy an unlimited commission plan.
• Become an expert on smart home technology by training on industry‑leading products.
• Manage inventory and assets with a business‑owner mentality.
• Install, service, and troubleshoot cutting‑edge smart home technology in customer homes.
• Create solutions to protect and simplify customers’ lives.
• Conduct routine maintenance and inventory of company products and equipment.
• Explain and provide detailed system capabilities and operational instructions to various customers.
• Control your own income by providing opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.

What We’re Looking For

• A sales mindset: experience in retail, B2C sales, insurance, or service‑based sales is a major plus.
• Customer first attitude: ability to act with integrity while building rapport with diverse customers.
• Technical aptitude: experience in cable/satellite install, pest control, construction, or solar is helpful but not required.
• Requirements: a valid driver’s license, a good driving record, and reliable transportation; ability to successfully pass post‑offer background investigation and licensing requirements per applicable law; must live within a 20‑mile radius of the city.

Physical Demands Of The Job

• Lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company‑approved ladders, i.e. 375 lbs) and work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.
• Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

Ready to transform your career? Apply today to join the Vivint team!

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, title and/or salary may be adjusted based on the applicant’s experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)