Drive Customer Success | Customer Service Associate at TTEC Sta. Rosa, Laguna

TTEC; Santa Rosa; On-site; PHP 210,000 - 270,000; Full time

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna. You’ll help customers by answering inquiries, providing product information, and resolving issues with a friendly, empathetic approach.

The company emphasizes a strong culture highlighted by a Great Place to Work certification in the Philippines, supportive career development, and a benefits package that may include PTO, tuition reimbursement, and wellness incentives.

Qualifications

• Senior High School diploma or 2 years of college education.
• 6 months of customer service or BPO experience for older senior high graduates.
• Ability to recognize, apply and explain product or service knowledge.
• Computer experience and literacy.
• Willingness to work onsite in Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

BPO experience

Product knowledge

Computer skills

Willing to work onsite

Education

Senior High School diploma

2 years of college education

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.

• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.