Where Careers Take Shape | Onsite Customer Service Associate at TTEC Sta Rosa

TTEC; Santa Rosa; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Health incentives

Tuition reimbursement

Job summary

TTEC is hiring a Customer Service Representative to be onsite in Santa Rosa, Laguna, Philippines. You will engage with customers, provide product information, and resolve issues with a customer-centric approach.

Candidates should have a Senior High School diploma or at least 2 years of college, plus up to 6 months of related experience. Willingness to work in Santa Rosa, Laguna is required.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Recognize, apply and explain your product or service knowledge.
• Computer experience and willingness to work in Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Provide compassionate product consultations and resolve customer issues.

Skills

Customer service

Communication

Problem solving

Computer skills

Education

Senior High School diploma

Some college (2 years)

Tools

CRM software

Ticketing systems

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.

• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.