Docusign Specialist

NYGC Services, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

NYGC Services, Inc. seeks an experienced Docusign administrator to manage Org Admin configurations, user provisioning, SSO, and security across enterprise sub-accounts.

You will troubleshoot template routing, IDV blocks, and API integrations while ensuring document integrity and compliance across lifecycle stages.

Qualifications

• 3+ years administering Docusign eSignature, Org Admin, or CLM platforms.
• Ability to map out document workflows and identify bottlenecks.
• Strong understanding of API integrations and SSO/SAML protocols.
• Excellent written and verbal communication for non-technical users.

Responsibilities

• Platform Administration: manage Docusign Org Admin configurations, user provisioning, SSO settings, and security permissions across sub-accounts.
• Troubleshoot templates, routing logic, network/firewall whitelisting, and IDV blocks.
• Integration & Webhook Support: monitor Docusign Connect, API failures, and integrations with Salesforce, Workday, or ERPs.
• Lifecycle Management: advise on envelope correction, voiding, and custom Web Form deployments with legal integrity.
• Contract Lifecycle Management: automate contract generation, redlining, clause library, and post-execution storage.
• Org Admin & Monitor: centralized multi-sub-account management, user permissions, and real-time monitoring.

Skills

Docusign Expertise

Technical Troubleshooting

Problem-Solving

Communication

Tools

REST APIs

JSON/XML

SAML 2.0

Browser Debugging

Job description

Key Responsibilities

• Platform Administration: Manage Docusign Org Admin configurations, user provisioning, Single Sign-On (SSO) settings, and security permissions across corporate sub-accounts.
• Technical Troubleshooting: Diagnose and resolve complex issues related to template routing, conditional logic, network/firewall whitelisting, and Identity Verification (IDV) blocks.
• Integration & Webhook Support: Monitor and troubleshoot Docusign Connect webhooks, API failures, and out-of-the-box integrations with systems like Salesforce, Workday, or internal ERPs.
• Lifecycle Management: Advise business units on envelope correction, voiding protocols, and custom Web Form deployments while protecting document legal integrity (Certificates of Completion).
• Contract Lifecycle Management (CLM): Designed for complex agreements requiring negotiation. It automates contract generation, redlining, clause library management, and post-execution storage.
• Org Admin & Monitor: Essential for enterprise deployments. Org Admin allows centralized management of multiple sub-accounts, user permissions, and Single Sign-On (SSO) domains. Monitor provides near-real-time alerts and activity tracking to safeguard agreements.

Qualifications & Skills

• Docusign Expertise: 3+ years of experience administering Docusign eSignature, Org Admin, or CLM platforms (Docusign Administrator or Specialist certifications preferred).
• Technical Troubleshooting: Strong understanding of browser-side configurations (cookies, JS), API integrations (REST, JSON/XML payloads), and SSO/SAML 2.0 protocols.
• Problem-Solving: Proven ability to map out complex document workflows and isolate technical bottlenecks quickly.
• Communication: Exceptional ability to translate complex technical issues into clear, plain-language guidance for non-technical business users.