Application Support Analyst - EDI | Hybrid

Lexmark Research & Development Corporation; Cebu City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Lexmark Research & Development Corporation, now part of Xerox, seeks a highly skilled Application Support Analyst with deep expertise in Electronic Data Interchange (EDI) to oversee the stability, performance, and integration of business-critical systems within Channels Operations for Corporate and Commercial Solutions.

This role manages end-to-end production support, drives operational improvements, and ensures seamless data exchange between systems and external trading partners.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 8+ years of experience in enterprise application support, with 3+ years focused on EDI operations and integrations.
• Demonstrated experience managing: OpenText VAN or similar EDI platforms (SPS Commerce, IBM Sterling, etc.).
• Multiple EDI formats (EDI X12, EDIFACT, XML, etc.).
• Internal applications integrating with EDI systems (ERP, finance, order processing).
• Strong hands-on knowledge of MS Access, SQL Server, Oracle, ColdFusion, and applications hosted on IFS Cloud or containerized platforms.
• Experience supporting financial systems, close processes, and enterprise reporting environments.
• Proficiency in ITSM tools like ServiceNow for ticketing, change control, and SLA tracking.
• Excellent analytical, troubleshooting, and cross-functional communication skills.

Responsibilities

• EDI Operations & Integration Management — lead and manage all EDI operations via OpenText VAN with multiple trading partners.
• Ensure reliable, secure, and timely system-to-system data integration between internal platforms and external partners.
• Onboard new connections, resolve mapping issues, and maintain EDI compliance with partners and vendors.
• Monitor and troubleshoot EDI message failures, delays, and connectivity issues to minimize disruption.
• Oversee daily operations and support for key business applications (Order to Collection, Finance, ART, Call Management).
• Support containerized applications on IFS Cloud; manage releases and scalability initiatives.
• Incident & Change Management via ServiceNow; lead root cause analysis for critical production issues.
• Coordinate with infrastructure and development teams to deploy fixes with minimal business impact.
• Support month-end/quarter-end close activities; design and deploy RPA solutions to optimize processes.

Skills

EDI operations

OpenText VAN

Vendor management

Incident response

Cross-functional communication

Education

Bachelor’s degree in Computer Science/Information Systems

Tools

MS Access

SQL Server

Oracle

ColdFusion

IFS Cloud

Job description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY

We areseekinga highly skilledApplication SupportAnalystwith deep expertise in Electronic Data Interchange (EDI)to oversee the stability, performance, and integration of business-critical systems withinChannels OperationsforCorporate and Commercial Solutions. This roleis responsible formanaging end-to-end production support, driving operational improvements, and ensuring seamless data exchange between systems and external trading partners.

The ideal candidate will have significant hands‑on experience withEDI platforms (OpenText VAN),multi-format document integrations, and supporting complex enterprise applications, includingOrder to Collection systems, Finance platforms, Agent Reporting Tool (ART), Call Management Systems, RPA initiatives, and containerized cloud deployments on platforms likeIFS Cloud. This role requires a strong combination oftechnicalproficiency, vendor management, incident response, and a deep understanding ofEDI ecosystems.

KEY RESPONSIBILTIES

EDI Operations & Integration Management

• Lead and manage allEDI operationsviaOpenText VAN, supporting data exchanges with over36 trading partnersusing multipleEDI document formats(e.g., 810, 850, 856, 997).

• Ensure reliable, secure, andtimelysystem-to-system data integrationbetween internal platforms and external partners.

• Collaborate with trading partners, technical teams, and vendors to onboard new connections, resolve mapping issues, andmaintainEDI compliance.

• Monitor and troubleshoot EDI message failures, transmission delays, and partner connectivity issues to ensure minimal disruption.

Enterprise Application Support

• Oversee daily operations and support for key business applications, including:

• Order to Collection and Finance systems

• Agent Reporting Tool (MS Access / SQL Server)

• ColdFusion-based Call Management Systems (Oracle DB)

• Invoice printing systems and RPA workflows

• Ensure operational continuity for containerized applications hosted onIFS Cloud Platform, managing releases and scalability initiatives.

Incident & Change Management

• Manage all incidents, service requests, and change activities viaServiceNow, ensuring resolution within SLA targets.

• Lead root cause analysis for critical production issues, particularly those related to EDI failures, integrations, or data inconsistencies.

• Coordinate with infrastructure and development teams to deploy fixes and enhancements with minimal impact to business operations.

Financial Close & Automation Support

• Supportmonth-end and quarter-end financial closeactivities, ensuring accuracy andtimelyprocessing of reports, reconciliations, and batch jobs.

• Partner with business and IT teams to design, deploy, andoptimizeRPA (Robotic Process Automation)solutions that streamline operational processes across systems.

Cross-Functional Collaboration & Governance

• Act as liaison betweenIT, business stakeholders, and external vendors, translating business requirements into technical solutions and ensuring alignment with enterprise goals.

• Maintain and update knowledge repositories, SOPs, and operational documentation tofacilitatecross-training and knowledge transfer.

• Ensure compliance with internal audit, security, and governance requirements across all supported platforms and integrations.

QUALIFICATIONS & EXPERTISE

• Bachelor’s degreein Computer Science, Information Systems, or related field.

• 8+ yearsof experience in enterprise application support, with3+ years focused on EDI operations and integrations.

• Demonstrated experience managing:

• OpenText VANor similar EDI platforms (SPS Commerce, IBM Sterling, etc.)

• Multiple EDI formats(EDI X12, EDIFACT, XML, etc.)

• Internal applications integrating with EDI systems (e.g., ERP, finance, order processing)

• Strong hands-on knowledge ofMS Access, SQL Server, Oracle, ColdFusion, and applications hosted onIFS Cloud or containerized platforms.

• Experience supportingfinancial systems, close processes, and enterprise reporting environments.

• ProficiencyinITSM toolslike ServiceNow for ticketing, change control, and SLA tracking.

• Excellent analytical, troubleshooting, and cross-functional communication skills.

Preferred Skills:

• Experience withEDI partner onboarding, mapping tools, and VAN connectivity troubleshooting.

• Exposure todocument automation,print management systems, andautomated workflow platforms.

• Knowledge ofRPA tools(e.g., UiPath, Automation Anywhere) and how they integrate into ERP and financial operations.

• Familiarity withdata governance, audit compliance, and secure data transmission best practices.