Dispute Resolution Specialist(3 Months Contract)

BolsterBiz India LLP; Philippines; Remote; PHP 704,000 - 1,267,000; Part time

Job summary

BolsterBiz India LLP is seeking a remote Customer Support Specialist to handle US customer disputes by scheduling video calls, following approved scripts, and guiding conversations toward resolution.

You will record outcomes accurately, maintain confidentiality, and escalate beyond the script when needed. The role requires calm, professional communication and reliable internet at a quiet home workspace.

Qualifications

• 1.5+ years in a US customer-facing voice role
• Excellent spoken English with a neutral accent and professional video calls
• Comfortable with sensitive conversations and maintaining composure
• Able to follow scripts while sounding natural
• Accurate note-taking and basic computer skills (Zoom, Google Workspace or MS Office)
• Available for 24x7 rotational shifts, including nights and weekends
• Quiet home workspace and stable internet connection with backup equipment

Responsibilities

• Conduct scheduled video calls with US customers to resolve their concerns
• Follow approved scripts and processes on every call
• Keep conversations calm, respectful, and on track, including when customers are upset
• Escalate anything outside the process to the right team
• Record call outcomes accurately and on time
• Follow all confidentiality and data-handling requirements

Skills

US customer handling

Video calls

Calm under pressure

Note-taking

Basic computer skills

English fluency

Script adherence

Tools

Zoom

Google Workspace

MS Office

Job description

1.5+ Years

Head Office

Full-Time

Client: US-based fintech app (cash advances and receipt-based rewards)

Employment type: Contract, 3 months

Shift: 24x7 rotational shifts aligned to US hours

Work mode: Remote (work from home)

Experience: 1.5+ years in a US customer-facing voice role

About the role

You'll be the point of contact for the client's US customers who have raised disputes, working to resolve them over scheduled video calls, including through settlement discussions.

Each call follows an approved script and process. The role needs someone calm, clear, and professional, who can handle sensitive conversations and keep accurate records.

What you'll do

• Conduct scheduled video calls with US customers to resolve their concerns


• Follow approved scripts and processes on every call


• Keep conversations calm, respectful, and on track, including when customers are upset


• Escalate anything outside the process to the right team


• Record call outcomes accurately and on time


• Follow all confidentiality and data-handling requirements

What we're looking for

• 1.5+ years in a customer-facing voice role with US customers


• Excellent spoken English, with a clear, neutral accent and a confident, professional manner on video calls


• Comfortable handling sensitive or tense conversations without losing composure


• Able to stick closely to a script while still sounding natural


• Accurate note-taking and basic computer skills (Zoom, Google Workspace or MS Office)


• Available for 24x7 rotational shifts, including nights and weekends


• A quiet home workspace and a stable internet connection with backup (laptop and headset will be provided)

Good to have

• Experience in disputes, claims, collections, or chargebacks


• Exposure to fintech, banking, or financial services


• Experience handling escalations or sensitive customer cases