Director – SRO (Fintech)

FinDev Gateway; Hinoba-an; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

FinDev Gateway is seeking a Director - Self Regulation to lead the SR Vertical end-to-end, scaling standards, monitoring, enforcement and redressal in line with RBI's SRO-FT framework. The role oversees compliance, code of conduct, membership integrity, and governance, collaborating with RBI, member entities and the UFF board to ensure fair practices and resilience.

The position requires strategic leadership, risk management and capacity building across fintechs and development partners, driving

Responsibilities

• Regulatory compliance and RBI engagement: maintain sector compliance with the SRO-FT framework and file returns and disclosures.
• Standard-setting and code of conduct: update and audit trail for sector standards and pricing practices.
• Membership integrity: manage eligibility criteria and auditable member register.
• Monitoring, surveillance and oversight: run risk-based reviews, app-store monitoring and third-party assessments.
• Enforcement and discipline: administer a graded framework from advisories to expulsion with due process.
• Grievance redressal and dispute resolution: operate customer escalation and inter-member mechanisms with timely turnaround.
• Policy, research and capacity building: draft frameworks and publish research, deliver training.
• Governance, independence and team: uphold conflict-of-interest protocols and lead the team.

Job description

The Director - Self Regulation leads the SR Vertical end to end, operating and scaling the standards, monitoring, enforcement and redressal architecture that as performs all the functions as per Reserve Bank of India's (RBI’s) Self-Regulatory Organization - Fintech (SRO-FT) framework.

Tasks and Responsibilities:

• Regulatory compliance and RBI engagement: own continuing sector’s compliance with the SRO-FT framework and all conditions as per RBI’s SRO-FT Framework ; file returns, annual reports and disclosures; serve as the day-to-day interface with RBI on submissions, inspections and consultations; ensure UFF’s systems and records can withstand review at any time.
• Standard-setting and code of conduct: maintain, extend and review the Code of Conduct and sector standards covering fair practices, pricing transparency, disclosure, recovery practices, data protection, cyber resilience, outsourcing and partnership arrangements, marketing conduct and responsible AI use; run a structured consultation, approval and review process with a defensible audit trail.
• Membership integrity: maintain objective eligibility criteria, fit-and-proper onboarding assessment, risk categorization and an auditable member register; drive representativeness across entity size, stage, activity and geography as the framework requires.
• Monitoring, surveillance and oversight: run a risk-based framework spanning member self-attestation, thematic reviews, off-site surveillance, mystery shopping, app-store and digital-footprint monitoring, complaint pattern analysis and independent third-party reviews; escalate systemic risks to the CEO, the Board and the SRO Committee of UFF.
• Enforcement and discipline: administer a graded framework from advisories through to expulsion and public disclosure, with clear evidentiary standards and principles of natural justice; service UFF’s SRO Committee and Appellate mechanism; oversee investigations and manage attendant legal and reputational risk.
• Grievance redressal and dispute resolution: operate customer escalation and inter-member dispute mechanisms with defined turnaround standards; ensure interoperability with RBI’s Integrated Ombudsman Scheme and members’ internal redressal officers; use grievance data to sharpen standards.
• Policy, research and capacity building: coordinate evidence-backed responses to consultations and draft frameworks; commission and publish research on conduct and consumer outcomes; deliver member training, certification and compliance clinics for smaller members.
• Governance, independence and team: service the UFF’s Oversight Committee; institute and personally uphold conflict-of-interest and recusal protocols so the vertical is not influenced by any member or group of members; build, budget for and lead the team.

Learn about upcoming webinars, news and publications.

A growing ecosystem of fintechs, financial service providers and development organizations is working to digitize savings groups and connect them to formal finance at scale. But to actually improve women's financial agency, the foundations must come first.

As more countries open legal pathways to financial inclusion for refugees, implementation challenges and digitalization emerge as the next frontier.

Inaccessible interfaces, screen reader incompatibility and unintuitive layouts limit independent use and create “partial inclusion.” Two main issues limit inclusion in India and much of the world.

Anuj Mohan Sherry, Jindal School of Banking & Finance