Director of Service Delivery & Ops Excellence

HCL Technologies Limited; Taguig; Sur place; PHP 1 800 000 - 2 400 000; Plein temps

Résumé du poste

HCL Technologies Limited is seeking a Service Delivery Director (DPO) to oversee and optimize service delivery across multiple tracks. The role requires leading diverse delivery teams, ensuring timely execution of campaigns, and guiding operations architecture for reliability and performance.

The candidate will partner with software, platform, and infrastructure teams, drive governance activities, and shape strategic plans for operational excellence while managing budgets and stakeholder

Qualifications

• 12-16 years of experience in managing large scale agile programs focused in operations management roles.
• 8+ years' experience with People Management and Stakeholder/Client Management.
• Experience working in advertising, technology, or customer support sectors.

Responsabilités

• Oversee service delivery across multiple tracks and teams.
• Ensure timely and effective execution of ad campaigns.
• Manage and improve operations architecture for reliability and performance.
• Lead governance activities including reviews and staffing discussions.
• Collaborate with software/platform/infrastructure teams to optimize systems.

Connaissances

Leadership

Agile project management

Stakeholder management

Budgeting & P&L

Data-driven decision making

Communication skills

Strategic planning

Multi-team coordination

Description du poste

HCL Technologies Limited is seeking a Service Delivery Director (DPO) to oversee and optimize service delivery across multiple tracks. The role requires leading diverse delivery teams, ensuring timely execution of campaigns, and guiding operations architecture for reliability and performance.

The candidate will partner with software, platform, and infrastructure teams, drive governance activities, and shape strategic plans for operational excellence while managing budgets and stakeholder