Service Delivery Director (DPO)

HCLTech; Taguig; Presencial; PHP 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

HCL Technologies Limited is seeking a Service Delivery Director (DPO) to oversee and optimize service delivery across multiple tracks. The role requires leading diverse delivery teams, ensuring timely execution of campaigns, and guiding operations architecture for reliability and performance.

The candidate will partner with software, platform, and infrastructure teams, drive governance activities, and shape strategic plans for operational excellence while managing budgets and stakeholder

Formación

• 12-16 years of experience in managing large scale agile programs focused in operations management roles.
• 8+ years' experience with People Management and Stakeholder/Client Management.
• Experience working in advertising, technology, or customer support sectors.

Responsabilidades

• Oversee service delivery across multiple tracks and teams.
• Ensure timely and effective execution of ad campaigns.
• Manage and improve operations architecture for reliability and performance.
• Lead governance activities including reviews and staffing discussions.
• Collaborate with software/platform/infrastructure teams to optimize systems.

Conocimientos

Leadership

Agile project management

Stakeholder management

Budgeting & P&L

Data-driven decision making

Communication skills

Strategic planning

Multi-team coordination

Descripción del empleo

Career Opportunities: Service Delivery Director (DPO) (185249)

Requisition ID185249-Posted10/26/2026

POSITION SUMMARY

The Operations Manager will oversee and manage core functions. The ideal candidate will ensure smooth operational workflows, optimize resource allocation, and support cross-functional teams to achieve business objectives. This individual will also develop and implement best practices to manage operations, will assist in technical standards development and architecture development, staffing and staff development, and leadership.

Key Responsibilities

• Accountable for service delivery, across multiple tracks.
• Manage multiple diverse delivery teams.
• Ensuring timely and effective execution of ad campaigns.
• Oversee technical support operations, ensuring high-quality service and prompt resolution of technical issues.
• Managing the operations architecture focused on optimizing the infrastructure and processes to ensure the smooth and efficient functioning of our systems and services.
• The resiliency and reliability engineering efforts that include designing and implementing strategies to enhance the robustness and dependability of our systems to ensure uninterrupted service availability.
• Collaborating with cross-functional teams, including software engineering, platform engineering, and infrastructure, to identify and prioritize areas for improvement in system reliability, scalability, and performance.
• Managing relationships with technology vendors, negotiating contracts, and evaluating vendor performance to ensure adherence to service level agreements and contractual obligations.
• Collaborating with the compliance teams to develop and enforce policies, procedures, and best practices, and ensuring compliance with relevant regulations and industry standards.
• Perform Agile product manager role by creating, prioritizing, and validating cloud operations stories.
• Lead Governance including WBR/MBR, EOQ sessions, VMO Connect, Staffing reviews with Customer and Management reviews.
• Improve overall productivity through effective business process improvement methods (Six Sigma), effective deployment of resources, programs and operational excellence.
• Drive 100% Solution AdoptionSLA Performance and risk mitigation.
• Direct a team of Operations Managers, Track Leads, group managers of large-scale, complex global projects that involve multiple stakeholders.
• Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget.
• Developing and executing strategic plans for operational excellence, aligning them with business objectives and ensuring the reliability and performance of critical systems.
• Proven experience in operations management.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Skill Requirements

• 12-16 years' experience in managing large scale agile programs focused in operations management roles.
• 8+ years' experience with People Management and Stakeholder/Client Management.
• Experience working in advertising, technology, or customer support sectors.
• Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements.
• Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
• Excellent budgeting, business financial and P&L skills.
• Strong oral communication and written presentation communication skills.
• Advanced influencing and communication skills.
• Advanced client service skills and leadership capabilities.
• Location: Manila