Director of Operations Excellence & Digital Transformation

PwC Acceleration Center Manila; Quezon City; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a Director in RCMS Clinical Denials to lead operational strategy and client engagements. You will set strategic direction, oversee multiple projects, and drive business development while maintaining executive-level client relations.

You will guide the adoption of automation and emerging technologies to improve productivity, quality, and cost efficiency, while mentoring the next generation of leaders in a diverse, inclusive PwC environment.

Qualifications

• Bachelor's degree required.
• 14–20 years of experience.
• Oral and written proficiency in English required.

Responsibilities

• Lead the development and implementation of operational strategies to enhance client productivity and efficiency.
• Analyze client needs to identify opportunities for process improvement and operational excellence.
• Guide teams in the application of automation solutions and emerging technologies to streamline operations.
• Oversee the execution of operational support and analysis to drive business performance.
• Develop innovative solutions and frameworks to optimize operational processes and improve cost efficiency.
• Collaborate with clients to implement technology solutions and process automation for improved service delivery.
• Mentor and develop the next generation of leaders within the organization.
• Promote a culture of inclusion and integrity while maintaining the organization's reputation.
• Identify market gaps and converting opportunities into successful outcomes for the firm.
• Balance strategic and tactical thinking to drive change and address system‑level enablers.]
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Skills

Strategic planning

Operations leadership

Automation

Client relations

Mentoring

Business development

Change management

Education

Bachelor's degree

Job description

PwC Acceleration Center Manila is seeking a Director in RCMS Clinical Denials to lead operational strategy and client engagements. You will set strategic direction, oversee multiple projects, and drive business development while maintaining executive-level client relations.

You will guide the adoption of automation and emerging technologies to improve productivity, quality, and cost efficiency, while mentoring the next generation of leaders in a diverse, inclusive PwC environment.